Career Area:

Technology, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Provides day-to-day support to customers and field service staff in relation to product implementation, customization, questions, and problems.

What You Will Do:

• Serve as the lead digital product owner enabling the source to contract transformation, for the Sourcing and Item Master modules in PROcure.

• Serve as the
• Work directly with a wide range of Caterpillar’s Strategic Procurement & Planning Division (SPPD) team members, enterprise representatives, and suppliers, including presenting recommendations to senior divisional leaders.
• Own the quality of designed and configured module to ensure successful deployment.
• Identifies, documents, and reports design, reliability and maintenance problems and bugs. Gathers and consolidates feedback from customers and field staff.
• Coordinates with field support specialists and customers to address and resolve problems and expand product usage.
• Lead development of Digital Adoption Platform (DAP) workflows and utilize the analytic functions to identify opportunities for continuous improvement.
• Support process partner groups or deployment sites through the "delta-dip" process and technology change.
• Collects and interprets voice of the customer information to direct new and enhanced service offerings.
• Own product scorecards and strategic product roadmap for accountable modules
• Recommend areas for proactive service offering improvements.
• Own regression testing and defect resolution prior to system go live, and post go live.
• Support end to end and user acceptance testing.
  
  What You Will Have:
  Business Analysis

• Collaborates with stakeholders and cross-functional teams to deliver business solutions aligned with project goals.
• Documents business cases and applies diverse analysis tools to identify needs and recommend value-driven solutions.
• Ensures prerequisites and resource requirements are met before initiating analysis processes.

Decision Making & Critical Thinking

• Analyzes complex situations, validates options, and predicts impacts to enable informed decisions.
• Guides others in synthesizing data and evaluating alternatives using consultative or consensus approaches.
• Continuously improves decision-making by reviewing past outcomes and lessons learned.

Effective Communications

• Crafts clear, persuasive messages tailored to audience needs and priorities.
• Adapts communication styles for different audiences while maintaining empathy and assertiveness.
• Provides feedback and coaching to improve written and verbal communication effectiveness.

Software Change Request Management

• Manages all aspects of the change request process, including cost estimation, risk assessment, and resource planning.
• Defines responses for non-standard requests and contributes to process design and templates.
• Researches tools and techniques to improve monitoring and fulfillment efficiency.

Software Engineering

• Supports development and delivery of software components, ensuring integration across platforms and systems.
• Applies structured methodologies and documentation for feature development and scheduling.
• Understands software design practices and considerations for quality and scalability.

Software Problem Management

• Tracks and resolves common software issues, documenting progress and providing customer feedback.
• Applies proper escalation procedures and problem-solving tools for complex issues.
• Coordinates resolution strategies involving multiple products or vendors.

Software Product Business Knowledge

• Maintains product requirements and customer usage data to inform enhancements and future planning.
• Supports major installations and customizations while expanding sales opportunities.
• Provides insights on advanced product features and non-traditional use cases to assess opportunities.

User Acceptance Testing (UAT)

• Designs and evaluates acceptance tests aligned with contractual and legal requirements.
• Consults on test strategies, plans, and processes to ensure completeness and effectiveness.
• Guides end-users in defining environments and criteria for successful testing outcomes.

Top Candidates Will Also Have:

• 5+ years of Procurement or IT experience
• Experience working in DevOps
• Strong collaboration skills demonstrated through working within the workgroup, across departments, functional roles.

Additional Details:

Location: Mossville, IL or Dallas, TX

No sponsorship available for this position

Relocation assistance is not offered

On-site role: 5 days per week

Travel requirement: Less than 20%

Summary Pay Range:

$126,000.00 - $204,720.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

       

* These benefits also apply to part-time employees

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

December 15, 2025 - January 1, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.     

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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