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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Overview

The Lead – JBS Payroll Operations is responsible for overseeing end-to-end payroll operations within JLL's shared services environment. This leadership role manages payroll processing for multiple entities across various jurisdictions, ensuring accuracy, compliance, and timely delivery of payroll services. The position focuses on operational excellence, team leadership, and continuous improvement of payroll processes while maintaining strong partnerships with HR, Finance, and regional stakeholders.

 

Key Responsibilities

Strategic Leadership & Partnership

• Execute a comprehensive JBS Payroll Operations strategy to deliver high-quality, end-to-end payroll services for global stakeholders

• Collaborate strategically with HR Business Partners, Finance, Compensation, Benefits, and regional business leaders to align payroll service delivery with organizational priorities

• Support JLL's agenda for offshore payroll operations and global payroll transformation initiatives

 

Payroll Shared Services Leadership

• Lead the payroll shared services function with comprehensive oversight of payroll operational activities across the various JBS payroll teams

• Responsible for strategic planning and execution of core payroll processes including multi-entity payroll processing, payroll tax compliance, regulatory reporting, and system administration

• Establish and maintain service level agreements with internal clients, ensuring consistent delivery standards globally

• Manage complex stakeholder relationships across diverse geographical and functional areas

Operational Excellence & Innovation

• Drive continuous improvement initiatives, leveraging scale, technology, and automation to maximize payroll operational efficiency and effectiveness

• Ensure regulatory compliance across multiple jurisdictions while maintaining operational consistency and adherence to local labor laws

• Deliver measurable business outcomes through payroll process optimization and technology enablement

• Deliver against agreed KPIs including SLAs

Team Leadership & Development

• Build, lead, and develop highly capable and engaged global payroll teams to achieve best-in-class operational standards

• Provide inspirational leadership and strategic direction to payroll specialists across multiple regions

• Foster a culture of innovation, engagement, and continuous learning within the payroll operations function

 

Business Transformation & Growth

• Deliver the transitioning of key payroll activities from onshore locations to centralized JBS operational centers

• Partner with business leaders to grow JBS payroll operations capabilities and create new services that improve delivery and customer experience

• Enable seamless payroll delivery through streamlined processes and enhanced service delivery, resolving operational challenges through effective cross-functional collaboration

 

Required Qualifications

Experience & Expertise

• 10+ years of progressive payroll operations and shared services experience with multi-regional scope

• Proven track record building and leading large-scale payroll services operations across multiple business units and entities

• Significant experience in offshore/shared services transitions and payroll system transformations

• Deep experience with payroll systems administration, multi-jurisdictional compliance, and regulatory reporting

Leadership Capabilities

• Exceptional people management skills with experience leading large, diverse, cross-functional global payroll teams

• Proven ability to influence and inspire teams and stakeholders at all organizational levels

• Demonstrated capability in managing complex stakeholder relationships across various business units and regions

Technical & Business Skills

• Deep payroll operations subject matter expertise across multiple jurisdictions and payroll functions

• Strong operational background with focus on payroll accuracy, process optimization, and continuous improvement

• Outstanding communication skills (verbal, written, and presentation) with ability to engage effectively across all organizational levels

Strategic Competencies

• Experience making strategic decisions aligned with business priorities while balancing operational demands

• Proven capability to benchmark, analyze, and implement payroll best practices globally

• Experience establishing and managing payroll service level agreements with internal clients

Location:

On-site –Gurugram, HR

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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