Primary Responsibilities /Accountabilities/ Essential Functions:

Include, but are not limited to, the following:

• Maintains, modifies, and builds as needed, non-high-profile ticketed events in a computerized ticketing environment.
• Establishes a positive sales culture for the box office through the hiring, training, coaching and mentorship of box office student workers and assists in job functions as needed.
• Sets performance goals and conducts staff evaluations based on those goals (training, 90-days, annual), if applicable.
• Oversees creation of staff work schedules and ensures proper staffing based on Arena schedules.
• Monitors and maintains all ticketing computers and hardware.
• Responsible for the accurate accounting and reconciliation of daily cash receipts and ticket sales for each ticketed event including checking-out and balancing procedures for each staff’s cash drawer.
• Assists in facilitating and fulfilling group ticket orders and sales through promo codes and email/phone communication.
• Completes and distributes accurate daily ticket counts.
• Monitors box office supplies and currency denominations ensuring that operations run seamlessly day to day.
• Organizes nightly Will Call tickets.
• Manages box office phone, email, and text systems and ensures all phone menus and calendars of events are current and accurate.
• Manages athletic request lists for home and visiting teams, which includes the delivery/distribution of tickets as well as documentation and requested reports.
• Assists, when necessary, with off-site athletic event ticket distribution.
• Assists in creating marketing strategies and communicating marketing efforts to part-time student worker staff.
• Lead a team to complete outbound customer service calls, tracking season ticket holder experience, as well as tracking anticipated attendance for future games.
• Always maintains superior customer service both in person and over the phones, ensuring Grand Canyon University is professionally represented.
• Other duties as assigned.

Equipment Used and Responsibility

• Excellent interpersonal skills and ability to work with diverse groups of individuals.
• Professional communications skills with a good command of the English language.
• Ability to cope with changing priorities and deadlines in a professional manner.
• Proactive with outstanding customer service skills and ability to represent Grand Canyon University professionally.
• Basic computer skills including MS Office suite (Word, Excel, Power Point, etc.)
• Skill in computerized ticketing operations and systems.
• Good problem-solving skills, sound judgment and conflict resolution skills.
• Working knowledge of Box Office, or similar, operations including accounting/cash management procedures.
• Entry level knowledge of Music Hall/Restaurant/Retail/Theatre operations and Point of Sales systems.
• Ability to cope with changing priorities and work effectively while under stress.
• Ability to lead staff in an effective and positive manner
• Must be willing to work a flexible schedule which includes weekends, holidays, evenings and/or early mornings as needed.

Supervisory Responsibilities

Responsible for all box office staff, guest services staff, and grad assistants.

Experience/ Education

• Bachelor’s degree in hospitality management, communications, public relations, event promotion or marketing or a related discipline is preferred.
• Minimum 3 year ticketing, event promotions, sales or other similarly related work experience and leadership role.
• An equivalent combination of education, training and relevant work experience from which comparable knowledge, skills and abilities have been achieved may be substituted upon supervisor’s approval.
• Must successfully pass background checks.

Physical Requirements:

• Sitting:      6-7 hours a day
• Standing:  1-2 hours a day
• Walking:   1-2 hours a day
• Lifting:      Occasionally
• Carrying:   Rarely
• Pushing:    Rarely
• Bending:   Frequently
• Squatting: Rarely
• Kneeling:     Rarely
• Climbing:    Rarely
• Reaching:    Occasionally
• Grasping:     Frequently
• Fine Eye to Hand Coordination:  Continuously
• Driving:       Rarely
• Work Environment:  Office building on site.  Work performed is primarily inside, subject to variations in temperature and weather, equipment noise and dust.