Job Summary:

Who are we?

Imagine how it feels to know that your work has a major impact on creating memories that are treasured forever. That is what it’s like working at Live Nation Clubs & Theaters, a division of Live Nation Entertainment. We are the country’s preeminent group of intimate music venues, featuring superior sound and lighting technology in custom-designed environments, aimed to bring fans and artists together in unparalleled live entertainment experiences. That means millions of pictures snapped, new friends made, and unbelievable stories to pass on.

Our wide range of owned, operated, and managed venues include the legendary Fillmore venues, the intimate House of Blues clubs, and a long list of beautiful, one-of-a-kind theaters throughout the United States – a perfect backdrop for the next stage in your career. 

Who are you?

We love rock stars. When it comes to building our team, we want rocks stars like you. Someone who is passionate and motivated. Resourceful, innovative, forward-thinking, and committed. Okay, hopefully you don’t trash your hotel room on a regular basis, but you are driven by an entrepreneurial spirit that we love.

Unity in Diversity

Our fans come together for one reason and one reason only, and that is the love of live entertainment. In celebration of this fact, we proudly believe our workforce should be a reflection of the diversity of our music venues, genre styles, and the guests that enjoy our shows. Our mission is to create a profitable and principled global entertainment company. To celebrate the diversity and brotherhood of world culture. To promote racial and spiritual harmony through love, peace, truth, righteousness and non-violence.

The Role:

The Restaurant Sever is responsible for serving food and beverage items in a knowledgeable, friendly and helpful manner to all guests. 

What you’ll do:

• Greet all guests at table 

• Respond to guest inquiries regarding menu, wine list, Music Hall 
• Inform guests of daily specials and make recommendations 
• Suggestively sell menu items, beverages, desserts, etc. 
• Anticipate and respond to guest needs 
• Respond to guest concerns/complaints regarding food or service and correct errors or resolve complaints with a friendly, positive attitude 

• Organize and prioritize service per appropriate service sequence 
• Take menu, beverage and bar orders from guests and communicate orders to kitchen and/or bar through micros terminal 
• Check food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met 
• Deliver food and beverages to table 
• Perform opening/running/closing duties according to HOB policy 

• Maintain line of sight/atmosphere control by circulating through work area throughout shift 
• Ability to memorize menus and daily specials 
• Pre-bus tables:  remove dirty plates, glasses, etc., from table once guest has finished 
• Clean spills on tables or around work area 
• Maintain HOB safety and sanitation standards 

• Prepare guest checks (on micros terminal) and check for accuracy 
• Receive payment and process cash, credit card or traveler’s check transactions 
• Have knowledge of all music, promotional or special events in the house 
• Assist other servers or other employees as needed 
• Required to occasionally work Special Events that are scheduled throughout the venue 

What you’ll need:

Required:

• Responsible Alcohol Awareness Training Certification or Equivalent 
• 2-5 years high volume experience in restaurant operations 
• Working knowledge of high-volume restaurant operations and safe, responsible alcohol service  
• Standard food preparation/presentation 

• Skill in guest relations 
• Wine & Liquor knowledge 
• Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; read guests in order to anticipate their needs 
• High School Diploma 

Preferred:

• Point of Sales knowledge, preferably MICROS 

Physical Work Demands:

• Working environment is fast-paced, often loud and stressful 

• Position requires extended periods of prolonged standing and working on your feet 
• Must be able to lift or move up to 25 lbs. using proper lifting techniques 

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY     

Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.