Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

Required to live in Long Island, New York, or within commuting distance of Long Island.

50% of time will be spent in provider offices in Long Island, NY to providers.
 

This will be a hybrid position which will include telephonic outreach to beneficiaries as well as travel to skilled nursing facilities to collaborate with discharge planners and assess beneficiary for immediate needs prior to discharge.

Schedule Standard business hours. No nights, no weekends and no holidays.

The Health Coach Associate assists in the collaborative process of assessment, planning, implementation and evaluation, to engage and educate members in obtaining or maintaining optimal health status. 

Assessment of Members through the use of clinical tools and information/data review, conducts an evaluation of member's needs and benefit plan eligibility for available internal and external programs/services and facilitates integration.

Contributes to the overall assessment of a member, including member’s readiness to change, by utilizing focused assessment tools to periodically review member’s health status to determine level of intervention.

Uses judgment to determine when a case is triaged to the RN for more comprehensive oversight.

Enhancement of Medical Appropriateness & Quality of Care.

Application of criteria and guidelines, policies, procedures, regulatory standards to ensure appropriate utilization of services and/or administration and integration with available internal/external programs.

Consults with supervisors, Medical Directors and/or others to assist members in meeting goals. Identifies and escalates quality of care issues under the guidance of a Registered Nurse.

Utilizes influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health.

Provides coaching, information and support to empower the member to make ongoing independent healthy lifestyle choices. Monitoring, Evaluation and Documentation of Care.

In collaboration with the registered nurse and the member (and, if applicable, the attending physician), assists in establishing, implementing and monitoring plans of care to meet the member’s goals.

Utilizes National Care Management and/or internal Policy and Procedure in compliance with regulatory and accreditation guidelines.

Required Qualifications

• Requirement to reside in Long Island, New York, or within commuting distance of Long Island, NY.
• 3 years of clinical experience required.
• A LPN/LVN that must hold an unrestricted license in their state of residence, New York, with multi-state/compact privileges and have the ability to be licensed in all non-compact states.
• Depending on requirements of SNFs, certain vaccines (i.e., COVID, Flu) may be a requirement of the role, as well as additional health screenings (i.e., drug screen, vaccine titers).

Preferred Qualifications

• Previous coaching experience preferred.
• Previous work with Medicare beneficiaries preferred.
• Bilingual - English/Spanish preferred.

Education

LPN or LVN degree/diploma

Pay Range

The typical pay range for this role is:

$23.69 - $50.98

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits

We anticipate the application window for this opening will close on: 08/28/2024