Team Leader (Exeter)

Location: Magdalene House, Exeter
Working Hours: Part-time (30 hours)
Contract Type: Permanent
Salary: £31,030 - £41,980

Ready to Lead and Inspire?
Are you a driven and motivated leader who inspires a team to greatness before the morning coffee even kicks in?

Do you thrive on challenge, love problem-solving, and actually get excited about data?

If so, we want YOU on our team! 

About the Role
We’re on the hunt for an enthusiastic and experienced Team Leader who brings passion, energy, and purpose to work every single day. You’ll lead by motivating, supporting, and guiding your team to consistently deliver high standards of service.

This is a rewarding opportunity within a fast-paced and dynamic environment where you can make a real impact while continuing to grow your leadership career.

What You’ll Do

• Lead, motivate, and support a team to consistently deliver high standards of service

• Monitor team performance, using data and reporting to identify trends and drive improvement

• Ensure excellent customer service by overseeing the timely and effective handling of enquiries

• Act as a point of escalation for complex issues, resolving problems efficiently and professionally

• Communicate clearly and confidently with internal and external stakeholders

• Support training, coaching, and development to build team capability and engagement

• Contribute to continuous improvement initiatives within a fast-paced environment

To Succeed in This Role, You’ll Need:

• Proven experience in a team leadership or supervisory role

• Strong customer service background with a focus on quality and outcomes

• Confident working with data and producing clear, accurate reports

• Excellent written and verbal communication skills

• A proactive problem-solver who thrives on challenge

• Flexible, adaptable, and resilient under pressure

• Passionate about motivating others and leading by example

Please note: The salary listed reflects the full earning potential for this role. Starting salaries depend on experience and progression within the band. 

About Waythrough 

Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England. 

 

Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.

Make a real difference in your community 

Are you passionate about helping others live safer, healthier, more independent lives? Join our team at Waythrough and support people facing challenges around mental health, substance use, housing or domestic abuse. This is more than just a job – it’s a chance to build meaningful relationships and create lasting change. 

What We Offer

We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:

• 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)

• Pension scheme with 4.5% employer contribution, matched up to 6.5%

• Life assurance (3× annual salary)

• Enhanced sick pay and family-friendly pay

• Birthday leave and the option to buy up to 5 extra days’ annual leave

• Professional fee reimbursement for relevant qualifications

• 24/7 online GP access and Employee Assistance Programme

• Recognition and long service awards via our Way to Go and Aspirations portals

• £500 Recommend a Friend bonus

• Cycle to Work scheme and Credit Union membership

• Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good

• Free will writing service and wellbeing initiatives throughout the year

Inclusion and accessibility 

Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities, especially those with lived experience of the issues we support. 

 

We have signed up to the Disability Confident Scheme  - all applicants are welcome, and adjustments can be made to enable fair participation.

 

If you need adjustments or support to apply, please email our recruitment team: [email protected] 

Closing Date:

2026-01-06