We are looking for an experienced Business Analyst to join our Technology practice who can develop and cultivate long-term client relationships, become a key contributor within multidisciplinary cross-functional project teams, embrace diversity and inclusion, and is a creative problem solver with a passion for transforming enterprise organisations.

The individual will have ownership of the support and maintenance of existing applications as well as experience of working on digital transformation and strategic change projects, assuming responsibility for the successful planning, execution and solution delivery for our public service clients.

Responsibilities include:

• Drive out requirements for, and support delivery of, multiple software solutions across enterprise-wide systems within our clients
• Facilitate meetings with business and application owners to understand problems, define functional requirements and workshop potential solutions
• Perform analysis of existing processes, systems and data, and present comprehensive findings that would support business cases for change
• Map user experience through leveraging tools such as personas and customer journeys, including illustration of As-Is and To-Be solutions
• Document clear functional and non-functional requirements and co-ordinate stakeholder review and approval
• Develop a deep understanding of the business context and domain in which our stakeholders operate
• Build and maintain strong relationships with stakeholders and serve as a subject matter expert
• Support the Business in planning and designing strategic solutions that encourage best practice and instil sustainable long-term value
• Collaborate closely with business users and development teams to ensure quality and timely deliverables
• Complete a cost/benefit analysis and capture a summary of expected vs actual benefits realised from a project delivery
• Support ongoing application maintenance and continuous improvement.

Qualifications, Skills and Experience:

• Bachelor’s degree, preferably in a technology or business-related field
• BCS Business Analysis Certification or equivalent
• At least 4 years’ IT background, including experience in software delivery, with 2 years’ experience in business analysis
• Ability to nurture lasting relationships with clients and to manage stakeholder expectations
• Personal and professional attributes required to influence stakeholders in a constructive way and coach them through change
• Proven success in contributing to a team-oriented environment
• An experienced storyteller with effective verbal and written communication skills, and ability to communicate to a non-technical audience
• Highly experienced in conducting functional requirements workshops, documenting requirements and driving decision making
• Providing guidance and support to QA/Test teams – any test experience would be a bonus
• Risk management  and escalation
• Proficient in adoption of Agile delivery methods
• Competent in estimating effort/duration on assessment of functional business requirements
• Demonstratable problem solving skills and proficiency in Problem and Incident Management processes & procedures
• Proven ability to manage deliverables from inception through design to end-state support

The following factors are also desirable:

• Knowledge of, and passion for, business and technology trends such as GenAI, Cloud, Microservices/APIs, Internet of Things
• Experienced in managing requirements for technology and digital transformation projects
• Exposure to working within the public sector industry 
• Proven knowledge of Application Lifecycle Management and Project Management tools
• Experienced in working with both Waterfall and Agile methodologies
• BABOK / Agile / Jira certifications would be a bonus
• Familiarity operating within a custom application development (e.g. Java)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement      

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities