Are you a Human Centered Designer (HCD) who is excited about:
- Designing best in class digital experiences? 
- Leading and developing a team of talented experience designers? 
- Collaborating with business partners, research, and analytics to deliver customer centric solutions? 

Our growing Human Centered Design team is looking for a highly motivated, collaborative individual who is strategically driven and can drive change to achieve our vision of becoming a Digital Customer Leader.

Key Responsibilities Include: 

• Develop and grow a talented group of designers by providing:

  o   Regular formal and informal feedback.

  o   Opportunities and support to develop either the leadership or individual contributor career paths.

• Enhancing storytelling techniques by designers. 
• Recruiting new Human Centered Design talent when required.
• Promote the value of Human Centered Design by leading and supporting the team’s successful delivery of their design work and through effective storytelling.
• Contribute to the creation of storefront strategies for John Hancock’s customer facing sites.
• Collaborate with key stakeholders across the organization to identify and define opportunities and then execute on them.
• Collaborate with key stakeholders across the organization to establish strategic direction for the experiences that will achieve John Hancock’s long-term vision and goals.
• Lead the efforts to establish John Hancock’s design system and represent John Hancock with our global partners to ensure it informs and is informed by the global design system. 
• Lead the John Hancock AI design initiatives, providing strategic oversight, and ensuring alignment with the global AI design system by forming and supporting a global AI design community.
• Partner with our Research partners to ensure research and testing are incorporated where it has the most impact on design initiatives. 

Desired qualifications for this position include: 

• At least 7-10 years of Human Centered Design experience delivering simple and complex solutions for digital environments. 
• A strong understanding of Human Centered Design methods and techniques with a desire to continue to build your understanding and the understanding of other designers. 
• A strategic mindset towards Human Centered Design and the role it plays in achieving business goals. 
• Strong communication skills for communicating across business units and with senior leaders to lead, support, and update design initiatives.
• The ability to establish and support continuous improvement of customer experiences.
• Demonstrate vulnerability and humility as a leader.  
• Management, mentorship, or informal leadership experience. 

Nice to have: 

• 1 -3 years informal or formal Human Centered Design leadership experience. 
• Working understanding of how HTML, CSS, JavaScript, and other front-end technologies that play a role in design.  
• Business analyst experience.

Experience Design Manager:

Are you a Human Centered Designer (HCD) who is excited about:

• Designing best in class digital experiences? 
• Leading and developing a team of talented Human Centered Designers? 
• Collaborating with business partners, research, and analytics to deliver customer centric solutions? 

Our growing Human Centered Design team is looking for a highly motivated, collaborative individual who is strategically driven and can drive change to achieve our vision of becoming a Digital Customer Leader. 

Key Responsibilities Include: 

• Develop and grow a talented group of designers by providing:

  o   Regular formal and informal feedback.

  o   Opportunities and support to develop either the leadership or individual contributor career paths.

• Enhancing storytelling techniques by designers. 
• Recruiting new Human Centered Design talent when required.
• Promote the value of Human Centered Design by leading and supporting the team’s successful delivery of their design work and through effective storytelling.
• Contribute to the creation of storefront strategies for John Hancock’s customer facing sites.
• Collaborate with key stakeholders across the organization to identify and define opportunities and then execute on them.
• Collaborate with key stakeholders across the organization to establish strategic direction for the experiences that will achieve John Hancock’s long-term vision and goals.
• Lead the efforts to establish John Hancock’s design system and represent John Hancock with our global partners to ensure it informs and is informed by the global design system. 
• Lead the John Hancock AI design initiatives, providing strategic oversight, and ensuring alignment with the global AI design system by forming and supporting a global AI design community.
• Partner with our Research partners to ensure research and testing are incorporated where it has the most impact on design initiatives. 

Desired qualifications for this position include: 

• At least 7-10 years of Human Centered Design experience delivering simple and complex solutions for digital environments. 
• A strong understanding of Human Centered Design methods and techniques with a desire to continue to build your understanding and the understanding of other designers. 
• A strategic mindset towards Human Centered Design and the role it plays in achieving business goals. 
• Strong communication skills for communicating across business units and with senior leaders to lead, support, and update design initiatives.
• The ability to establish and support continuous improvement of customer experiences.
• Demonstrate vulnerability and humility as a leader.  
• Management, mentorship, or informal leadership experience. 

Nice to have: 

• 1 -3 years informal or formal Human Centered Design leadership experience. 
• Working understanding of how HTML, CSS, JavaScript, and other front-end technologies that play a role in design.  
• Business analyst experience.

#LI-hybrid

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Primary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$86,325.00 USD - $155,385.00 USD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)