Summary
The Senior Claims Representative handles complex and mid-to-high exposure bodily injury and property damage claims under Ryder's self-administered liability program. This position investigates and adjusts claims, as well as directs defense counsel, independent adjusters, experts, and other vendors in the claims-handling processes.

Essential Functions

• Investigates and adjusts claims, as well as directs outside defense counsel, independent adjusters, experts, and other vendors in the claim-handling processes.
• Supervises outside vendors retained for investigations, cost containment, expert witnesses, and litigation management to ensure claims are being handled appropriately according to the applicable jurisdiction.
• Alerts the Claims Manager to changes and proposed changes in laws that could impact Ryder s Liability program.
• Assists Claims Manager in the identification of exposures and recommends solutions.
• On-going interaction with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants.
• Interacts with Law Department on significant cases, and updates field operations personnel on claims status.
• Recommends and sets reserves to ensure the reserves represent the probable ultimate payout based on documented file developments
• Completes detailed and quality internal reports
• Routinely interacts with primary and excess insurance carriers, and re-insurers on file meeting reporting thresholds.

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Demonstrated ability to handle mid to high exposure claims
• Ability to build strong customer relationships
• Strong commitment to the principles of customer focus
• Effective interpersonal skills
• Strong verbal and written communication skills
• Comprehensive understanding of all relevant laws and regulations as well as related medical and legal terminology
• Requires strong claim technical skills
• Superior negotiation skills and ability to deal effectively with claimants and plaintiff attorneys

Qualifications

• Bachelor's degree required in a related field
• Five (5) years or more experience in Casualty Claims required
• Adjuster License(s) are a plus

DOT Regulated
No

Applicants from Colorado, Connecticut and Washington State:
Salary is determined based on internal equity; internal salary ranges; market 
data/ranges; applicant’s skills; prior relevant experience; certain degrees or 
certifications, etc.
The salary for this position ranges from $75K to $80K

Ryder offers comprehensive health and welfare benefits, to include medical, 
prescription, dental, vision, life insurance and disability insurance options, as well as 
paid time off for vacation, illness, bereavement, family and parental leave, and a tax advantaged 401(k) retirement savings plan