The Director, Enterprise Integration Strategy & Delivery, will assist in the evolution and management of the enterprise integrations service offerings within the IT Business Systems group. Reporting to the Head of Global Business Systems, this new role will be a hands-on, visionary Senior Manager to lead the enterprise integration strategy as well as manage delivery with a roll-your-sleeves-up approach across our SaaS-first global technology ecosystem. This role is mission-critical to modernizing our integration landscape, enabling scalable growth, and driving operational excellence. You’ll define the future-state architecture, lead cross-functional alignment, and personally (re)build the integrations that bring it to life—across platforms including NetSuite ERP, OneStream CPM, Salesforce CRM, and Luminance CLM to name a few.

This individual will be part of a team that bridges the gap between the business teams, vendors, technology partners, and internal IT teams to operate and maintain key integration platforms. This is not just another IT role—it’s a chance to shape the backbone of our enterprise integrations and unlock the next wave of digital transformation. You’ll be empowered to lead, build, and innovate in a fast-paced, high-impact environment.

To thrive in this role, you’ll bring a blend of strategic thinking, technical expertise, and cross-functional leadership. You’re a systems thinker who can architect scalable solutions while navigating ambiguity with confidence. You excel at translating business needs into actionable integration strategies, and you’re comfortable managing vendors, leading cross-functional teams, and driving enterprise-wide initiatives. Your toolkit includes strong knowledge of integration platforms and methodologies, a strong command of release and compliance processes, and the ability to communicate clearly across technical and non-technical audiences. You’re proactive, collaborative, and relentlessly focused on delivering value through innovation and operational excellence.

What you’ll be working on

Enterprise Integration Strategy

• Assess current-state integration landscape and define a future-state vision aligned with business goals
• (Re)Architect and implement a scalable integration strategy across NetSuite ERP, OneStream CPM, Salesforce CRM, Luminance CLM, and other potential future-state enterprise platforms (DAM, RMS, DRM)
• Own the integration roadmap and delivery plan, balancing strategic priorities with tactical execution
• Establish governance standards for integration development, security, testing, deployment, and operations
• Monitor and optimize integration performance, reliability, and scalability

Enterprise Integration Delivery

• Lead cross-functional workshops to gather requirements and drive alignment across IT, business systems, and external partners
• Design and build APIs, microservices, SFTP, and flat file integrations to support business-critical workflows
• Collaborate with external vendors to ensure high-quality, secure, and performant integrations
• Monitor and optimize integration performance, reliability, and scalability

Vendor Management

• Act as point of contact for all production issues or new requests related to enterprise integrations, working with business stakeholders to identify priority, collaborating with the IT Application Manager(s), and with vendors to triage, analyze and solution to closure
• Manage the contractual obligations with vendors regarding integrations, including SLAs, licenses, upgrades, maintenance, defects, and enhancements of integrations; may require review and management of Statements of Work (SOW) for new/existing agreements with vendors
• Manage contractual production defect remediation SLAs regarding integrations with vendor solution providers by collecting and managing data metrics, communicating faults, and ensuring credits are provided, where applicable
• Manage internal and external teams regarding integrations to ensure successful delivery of key initiatives, upgrades, replacements, and retirement

Release and Compliance Management

• Oversee all release management tasks, including working with vendor and business users to plan, test and deploy all integration releases, while driving, managing, and implementing essential methods using test environments, generating test data libraries, managing non-production defect remediation, defining and managing User Acceptance Testing (UAT), and ensuring completion of all SOX and/or internal audit required documentation
• Maintain audit documentation and comply with all internal and external audit requirements for integrations and change management
• Foster collaboration among cross-functional partners to keep them informed of related projects and other cross-functional integration requests
• Ensure that business decisions and processes made are in compliance with Sarbanes-Oxley

Must Haves:

• 8+ years of experience in enterprise IT, with deep expertise in systems integration and architecture
• Proven ability to design and build APIs, microservices, and file-based integrations (SFTP, flat files)
• Hands-on experience integrating NetSuite ERP, OneStream CPM, Salesforce CRM, and Luminance CLM (or similar ERP, CPM, CRM, CLM solutions)
• Strong understanding of middleware platforms, cloud-native architectures, and integration best practices
• Experience with tools such as MuleSoft, Boomi, Azure Integration Services, or similar
• Exceptional communication and stakeholder management skills across technical and non-technical audiences
• Ability to thrive in ambiguity and drive clarity through structured planning and execution
• Experience in consumer products, licensing, or media ecosystems is a plus
• Experience installing and leading the adoption of best practice processes, methods, and technologies
• Distinctive people skills with a proven track record of influencing, driving change, and stakeholder management, with a bias for excellent customer service
• Superior problem-solving skills, in both ambiguous and tactical situations, and a bias for action
• Strong organization skills with ability to organize others around you
• Demonstrated flexibility and ability to perform in a dynamic environment, and comfort working in ambiguity
• Outstanding written and oral communication skills and expert meeting planning and facilitation skills
• Ability to provide on-call support, as needed (i.e., critical production incident, planned production release) which could be during non-standard business hours such as weekend, evening, or support of global users (i.e., UK)

Primary Location Salary Range:

$175,000 - $200,000