Position Summary...

Manager, Strategic Account Management is responsible for establishing, growing, and maintaining strategic relationships with sellers on the marketplace to drive sales growth, operational success, and optimal marketplace experience.

What you'll do...

Manager, Strategic Account Management develops and executes strategies to identify, target, and onboard strategic sellers. This position may also create customized pitches and value propositions, considering each seller's e-commerce strategy and industry dynamics. The role involves negotiating and executing agreements, securing commitments from sellers, and ensuring their adherence to service level agreements.

This role collaborates with cross-functional teams, including operations, technology, support, and merchandising, to support sellers during the onboarding process. Manager, Strategic Account Management may also work with marketing and other internal partners to develop programs that drive seller success on the platform. Additionally, the position ensures a smooth transition of sellers to account management teams.

Manager, Strategic Account Management continuously evaluates marketplace performance, including financial metrics and competitive positioning. This role involves understanding consumer interactions with the marketplace and leveraging insights to improve seller engagement and performance. The position may also develop frameworks for monitoring seller success and participating in sales forecasting and demand generation.

Manager, Strategic Account Management owns the operational relationship with active sellers, driving visibility and growth on the marketplace. This role ensures timely resolution of operational issues, analyzes data to coach sellers on improving sales, and maintains marketplace integrity by managing product listings and seller accountability.

You’ll make an impact by: 

• Managing accounts: Serve as a strategic consultant/account manager – accountable for driving business growth across a portfolio of sellers. Develop strategies with sellers to expand selection, improve offer quality and drive operational improvements across their business.
• Overseeing business performance: Lead annual and quarterly business planning and performance tracking for sellers. Conduct deep dive analysis on issues effecting seller business performance and implement corrective actions. Drive performance against P&L levers including gross merchandise value (GMV) and contribution profit.
• Being a trusted advisor: Develop strong and trusting relationships with partners. Serve as the account “quarterback” – working across the organization to solve issues, address pain points and implement growth initiatives. Employ a “one team” approach to accomplish the goals of the business and drive negotiations from a “win-win” perspective that establishes credibility and trust with our partners and delivers consistently improved performance. 
• Optimizing offer quality: Work directly with sellers to optimize their listings including content, ratings and reviews, ship speed and price competitiveness to maximize search optimization and discoverability across the platform.
• Driving adoption of seller services: Teach sellers how to be more successful across the Walmart platform and maximize awareness and adoption of seller growth initiatives including, WFS, Walmart Connect, Aspectiva and more.
• Developing strategic marketing plans:  Develop seller marketing plans - including events, site placements and promotions - that drive incremental traffic and GMV.
• Working cross-functionally: Collaborate with Merchandising, Product Management, Strategy, Operations, Site and Marketing to deliver best-in-class customer and seller experiences.

Preferred Qualifications:

• 5+ years’ experience in Business Management, Marketing, Omni-Channel Merchandising, or a related area. E-Commerce experience preferred.
• Strong organizational skills including prioritizing, scheduling, time management, and meeting deadlines.
• Strong negotiation and interpersonal skills.
• Detail and results-oriented with sense of urgency
• Analytical and P&L experience accountability
• 3 years of experience within ecommerce
• 3 years of experience in merchandising /category management
• 3 years of experience working with seller/suppliers/vendors etc.
• 3 years of experience in Business Management, Marketing, Omni- Channel Merchandising, Marketplace, or a equivalent partner focused business model
• New Idea Generator – ability to pivot, move/start own lane
• Digital literacy and analytics skills
• Strong business acumen
• Proficiency in MS Office, with a focus on Excel
• Strategic mindset and ability to prioritize tasks
• Detail-oriented with a bias for action and a collaborative team player
• Results-driven with a proactive approach to problem-solving and goal achievement
• Excellent communication skills, including the ability to deliver presentations to peers, leadership, and internal and external
• Support the development of executive-level presentations and perspectives

Leadership Expectations:

Respect the Individual:

Demonstrates and encourages respect for others; drives a positive associate and customer experience for all; embraces differences in people, cultures, ideas, and experiences; supports workplaces where associated feel seen and connected through a culture of belonging, so all associates thrive and perform; contributes to an environment allowing everyone to bring their best selves to work.

Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others’ contributions and accomplishments.

Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Acts with Integrity:

Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving).

Follows the law, our code of conduct and company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Is consistently humble, self-aware, honest, and transparent.

Serve our Customers:

Delivers results while putting the customer first and applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a broad perspective that considers data, analytics, customer insights, and different parts of the business when making plans.

Strive for Excellence:

Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions; supports innovation and intelligent risk-taking; and exhibits resilience in the face of setbacks.

Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

The pay range for this position is $91 900,00 - $126 390,00. Pay will be determined based on relevant experience.

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L’échelle salariale pour ce poste est de 91 900,00 à 126 390,00. La rémunération sera déterminée en fonction de l’expérience pertinente.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Age – 16 or older

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location…

1940 Argentia Rd, Mississauga, ON L5N 1P9, Canada

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