Tokyo - Technical Account Manager

Why Nasdaq

When you work at Nasdaq, you’re working for more open and transparent markets so that more people can access opportunities. Connections can be made, jobs can be created, and communities can thrive. We want all our employees to have access to opportunity, too. That means planning for career growth, ensuring you have the tools you need, and promoting an inclusive culture where we’re all valued for our unique perspective.

Here, you will work for a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

Here, we’re committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

Nasdaq is now looking for a Technical Account Manager to join our global team. This role will be based in Tokyo, Japan providing on-site support for a key Market Technology Customer. You will be working within an already established team of for 3 local TAMs in Tokyo and 1 remote TAM in Stockholm.

In this role, you will be critical for the on-site technical delivery of our services. Furthermore, this is a great opportunity for you to bring your drive, results-oriented, and innovative mindset to meet and exceed Nasdaq’s clients’ expectations. Be a part of a thriving team that manages technical projects, risks, the scope of work, and budget to clients across the globe. Building strong client relationships and achieving high client satisfaction will be fundamental.

You can expect an autonomous but fast-paced work environment where you are recognized for your results and ability to drive things forward. Every day brings many opportunities to learn & grow and rewards with a global impact we create.

In return, you will receive a competitive salary package, incredible private health insurance, employee stock purchase plan, a global mentoring program, counseling through our Employee Assistance Program, gym sponsorship and more.

What You Will Do

• Responsible for on-site technical support services towards the client according to the Support and Maintenance Agreement (SMA).

• Own and coordinate clients’ incidents and ensure that they are monitored, regularly updated, and resolved.

What We Expect

• Academic degree qualified in a field related to Engineering or equivalent work experience.

• 6+ years of work experience, preferably as a TAM, TOM, Service Manager, or a Project Manager.

• You are client-oriented with good communication and interpersonal skills, as the role will require you to liaise with different departments, business teams, and clients at all levels.

• Good knowledge of capital markets and trading / Trading systems with prior experience in a technology company is desirable.

• Excellent knowledge of modern software design and development techniques and methodologies.

• Excellent communication skills in English and Japanese

Does It Sound Like You?

Please follow through by clicking the “Apply” link and submitting your application. If your skills and experience are a match, we will be in touch soon. In the meantime, please visit our website and social media channels to learn more about our innovative business, inclusive culture and where a career at Nasdaq can take you.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.