Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more. 

Job Description

The Customer Care Associate II is responsible for answering high volume inbound calls and providing effective quality customer service regarding property insurance in the Lender Services business unit. Support borrowers, agents, & carriers by providing detailed information on their insurance requirements & needs, provide next step instructions, de-escalate calls, process complaints and handle insurance disbursements.

Key Responsibilities
• Delivers timely, accurate customer service ensuring the highest level of satisfaction

• Handles inbound telephone calls from borrowers, agents, carriers on their property insurance in order to resolve customer inquiries

• Updates records and note system as required

• Meets and maintains availability standards, schedule adherence and attendance guidelines

• Meets and maintains Quality and Customer Satisfaction guidelines & expectations.

• Assists answering questions & collaborates in the Team Chats

• Cross trains to assist with borrower follow ups, an other client queues

Functional Skills
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)

• Must possess effective verbal and written communication skills

• Sound analytical skills

Education
• High School Diploma or GED (Preferred)

Experience
• 0-2 years experience (Preferred)

Supervisory Responsibilities
• This job does not have supervisory duties.

Education & Experience (in lieu)
• In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

In the event you need assistance or accommodation in completing your online application, please contact Integon via WhatsApp at 664.203.4492

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.