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Job Summary:

The Coordinator Revenue Cycle Project functions under the direction of the PAS Quality Assurance and Onboarding Director. The Coordinator Cycle Project is responsible for project coordination of policy and procedure creation for Patient Access Services and revision for Revenue Cycle for all 11 facilities. Actively supports and develops IT and Revenue Cycle policies, procedures, and documentation. Ability to take IT and Operational workflows and develop or coordinate comprehensive policy and procedures. Oversees project teams to ensure consistency with the creation, training, distribution, and maintenance. The Coordinator Revenue Cycle Project is responsible for overseeing all aspects of Patient Access Services Training/Onboarding to include i.e.: Registration Essentials, Benefits and Precertification, Financial Counseling, Mentor Essentials, Supervisor/Manager Essentials and/or Workqueue Analyst. Actively supports and develops computer-based learning as needed as well as monthly self-studies. Ability to take IT and Operational workflows and assist with coordinating the development of comprehensive training. Promotes excellent customer service and strong communication skills to assist in the success and compliance of all policy and procedures. Works with outside departments to develop, educate and train on current policy and procedure process. Works with other members of the Revenue Cycle staff and other WHS personnel to accomplish the goals established for the project. Requires knowledge of systems analysis. Fundamental knowledge of project management concepts. Participates in project planning sessions. Ability to establish project goals, milestones, and procedures. Ability to monitor project progress. Able to manage projects that entail multiple components with a high level of complexity.

Core Responsibilities and Essential Functions:

Actively supports and develops Revenue Cycle policies, procedures, and staff accountability documentation. * Responsible for documenting changes by completing multiple spreadsheets and providing policy acknowledgement to department leaders with summary of changes to educate staff and acknowledge understanding of policies and procedure content and how the information impacts their job functions. Documentation is necessary to meet regulatory requirements to show staff education is provided in a timely manner. * Responsible for maintaining notification records. * Responsible for updating Departmental Website with finalized policies and procedures to include adding the new and removing the old. * Provide documentation to system policy Administrator to add new or remove old standard and administrative policies and procedures. * Responsible for maintaining electronic files and archiving electronic files. * Responsible for maintaining original hard copy of the approved and signed policies and procedures as well as archiving revised or retired hard copies. * Responsible for attending monthly policy and procedure meetings to validate and maintain documentation in conjunction with the PAS Quality Assurance and Onboarding Director, PAS Assistant Vice President and Revenue Cycle Vice President. * Train staff on policy and procedure process. Provides on-going education as needed. * Actively supports and develops Patient Access training * Responsible for scheduling employees in all training classes. * Build training classes in LMS system for enrollment and credit purposes for transcripts. * Enroll and invite employees to scheduled classes. * Create, maintain, and assign final exams for all training classes. * Pull reports on exams, maintain spreadsheet for tracking and trending purposes and schedule any reviews for any employees that failed exam. * Report exam results to employees and Leaders. * Coordinate with Leadership on enrolling any employees that may be internal PAS transfers, on a PIP or employees returning from a leave of absence. * Maintains new employee HFMA certifications. * Coordinate all requests for training with PAS QA Trainers. * Coordinate submission of monthly self-studies/CBLs with PAS QA Trainers and LMS team. * Arranging monthly self-studies that will be assigned to employees by LMS team. Project Management Fundamental knowledge of project management concepts. Participates in project planning sessions. Ability to establish project goals, milestones, and procedures. Ability to monitor project progress. Able to manage projects with multiple components with a high level of complexity. * Responsible for consistently focuses on the critical priorities and manages all tasks to achieve expected results. * Responsible for spending time up front planning an approach and develops reasoned and feasible work plans given the resources available. * Responsible for establishing key milestones, adequately monitors progress toward milestones, and takes action to ensure timelines are met or exceeded. * Responsible for modifying project work plans as appropriate and communicates those changes to the team to ensure the project is not derailed. * Responsible for provides on-going updates on projects as assigned regarding progress, to keep others informed of status and outstanding issues. * Responsible for adjusting schedules, tasks, and priorities when necessary. * Responsible for recognizing when changing customer or organizational expectations require new approaches and takes the necessary steps to meet new standards. * Responsible for adapting effectively to change by accepting changes in work processes readily and with an optimistic perspective of the resulting benefits. * Responsible for working through situations or issues involving ambiguity or setbacks by systematically evaluating options and establishing appropriate action plans. * Responsible for applying creative problem-solving skills to his/her work to develop solutions to problems. * Responsible for effectively sharing and implements his/her ideas. Initiative Takes care of responsibilities and work efforts without being asked to do so. Demonstrates ownership of assigned tasks. Seeks out opportunities to take on additional responsibilities. * Responsible for completing assignments without the need for prompting from his/her supervisor or others. * Responsible for seeking out information on his/her own initiative; may need to follow up with his/her supervisor for guidance or direction. * Responsible for successfully completing most tasks independently but asks for additional support, as appropriate, when faced with unfamiliar tasks or situations. * Responsible for focusing on achieving results, rather than activities that may not add value. * Responsible for recognizing and takes appropriate action to effectively address problems and opportunities. * Responsible for adapting effectively to different situations even when under stress or pressure. * Responsible for maintaining flexibility in involving others in delivering customer-focused results. * Readily accepts new technology as part of his/her job and uses it to continually improve efficiency. Decision Making /Judgment Recognizes problems and brings the problem to the attention of others. Can articulate the underlying issues of the problem and understands how the proposed solution will resolve the problem. Communicates decisions to others and evaluates the results of the decision. * Responsible for analyzing problems effectively and makes appropriate decisions without missing deadlines or causing delays in service. * Responsible for developing a feasible and effective solution when uncertainty arises. * Responsible for using established standards/methods to solve common problems; responds to recurring problems by investigating the underlying causes and taking steps to eliminate them. * Responsible for independently analyzing issues and problems and expresses his/her opinion to others. * Responsible for accurately predicting the outcomes of a variety of alternatives to problems. * Tries different approaches when initial efforts to solve problems fail; anticipates possible problems and develops alternatives. * Responsible for effectively applying existing practices or processes to new work situations to benefit Wellstar and its customers. Results Focus Sets challenging personal goals with achievable dates. Works with others on the team to set and meet team goals. Works with his/her supervisor to prioritize tasks, overcomes obstacles by researching and asking questions to peers. Accepts accountability, and ownership of meeting deadlines. Maintains adherence to Wellstar's defined processes such as, on-call & incident management, change management testing procedures, and timekeeping. * Responsible for establishing clear, specific performance goals, expectations, and priorities. * Responsible for aligning the efforts of him/herself and the team to the teams objectives. * Responsible for working around typical problems and obstacles to get results. * Responsible for managing own time well to complete allocated tasks on time and with high quality. * Responsible for using resources as expected, resulting in quality work that stays within established budgets. * Takes responsibility and stays focused on problems until an effective solution can be found. * Responsible for engaging in continuous learning opportunities to further develop skills and capabilities in technical and functional areas. * Responsible for seeking out and accepts feedback. Uses feedback from co-workers and customers to find ways of enhancing his/her performance. * Responsible for being a proactive learner. Accurately identifies his/her own strengths and development needs, leverages strengths, and takes action to develop areas that can be improved. * Responsible for taking on tough assignments to improve skills. * Responsible for keeping knowledge and skills up to date. Updates professional knowledge and skills on a regular basis to stay current and apply new trends or best practices to his/her work. * Responsible for turning mistakes into learning opportunities. Performs other duties as assigned Complies with all Wellstar Health System policies, standards of work, and code of conduct.

Required Minimum Education:

High school diploma Required or GED Required and Associate's Degree Preferred and Bachelor's Degree Required

Required Minimum License(s) and Certification(s):

All certifications are required upon hire unless otherwise stated.

• Cert Healthcare Access Assoc or Certified Patient Account Rep or Certified Revenue Cycle Rep

Additional License(s) and Certification(s):

Required Minimum Experience:

Minimum 2 years experience in healthcare Revenue Cycle; Required and higher may substitute for experience. Required

Required Minimum Skills:

Computer/data entry experience. Ability to communicate with various members of the healthcare team. Effective communication skills (both written and verbal), attention to detail, self-directed and a positive attitude are essential. Effective problem solving and critical thinking skills. Working knowledge of patient registration systems and intermediate Microsoft Office Suite are preferred. High attention to detail, self-directed and a positive attitude are essential. Effective problem solving and critical thinking skills. Typing or data entry competency of at least 40 words/minute. Cash handling and balancing. Demonstrated professionalism, effective communication skills and active listening skills.

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