Posted:
3/25/2026, 8:56:16 PM
Location(s):
Metro Manila, Philippines ⋅ Makati, Metro Manila, Philippines
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Operations & Logistics
Job Description:
The purpose of this role is to manage a team and provide direct support to delivery teams and their clients providing operational support of one or more elements of the end-to-end client lifecycle, including onboarding through offboarding, as well as campaign coordination, budget maintenance, reporting, and audit.
1. Governance & Operational Management
Establish and run DGS Philippines operational governance, including cadence, forums, decision tracking, and escalation management
Act as the primary point of coordination between local leadership and the global DGS network
Ensure consistent application of global DGS operating standards, policies, and controls
2. Unified Data & Reporting
Own the end-to-end operational data model for DGS Philippines
Ensure accurate, timely, and automated feeding of Philippines data into global DGS dashboards
Partner with global teams to standardize definitions, metrics, and reporting cadence
Provide leadership with a single source of truth on utilization, productivity, delivery health, and operational risks
3. Cross–Service-Line Coordination
Drive integrated operational planning across CXM, Media, and Creative to reduce silos and prevent utilization leakage
Coordinate cross-service-line initiatives, dependencies, and capacity alignment
Enable proactive identification and resolution of delivery bottlenecks
4. Productivity & Continuous Improvement
Lead productivity and efficiency initiatives, including AI-enabled process improvements
Partner with service-line leaders to identify, prioritize, and execute automation and optimization opportunities
Track benefits realization and embed continuous improvement into day-to-day operations
5. Audit, Compliance & Risk Management
Coordinate audits and compliance activities across HR, Office Administration, Legal, and Finance
Ensure audit readiness, documentation accuracy, and timely issue remediation
Act as the operational risk owner for DGS Philippines, surfacing and mitigating risks early
Must-Haves
5+ years in delivery operations, PMO, service delivery management, or operational governance in professional services, GCC, shared services, or BPO. Ideally coming from one of the large consulting firms.
Multi-geography coordination — has worked across time zones and knows how to align processes without direct authority
Hands-on Power BI — builds and owns dashboards, does not just consume them
Advanced Excel — Power Query, pivot tables, data modelling — owns the raw data layer before it hits BI
MS 365 ecosystem proficiency: SharePoint, Teams, Power Automate — these are the operating rails for this role
AI and automation mindset — actively uses tools to remove manual work, not just aware of them
Strong written communication — executive updates that go to global leadership without editing
Drives outcomes through influence without direct authority
Strong Advantages
BPO or GCC operations experience — understands large-scale delivery center dynamics
Professional services and consultancy background
Has built operational frameworks from scratch — not inherited them
Exposure to audit and compliance coordination in a multi-market environment
Location:
Makati CityBrand:
DentsuTime Type:
Full timeContract Type:
PermanentWebsite: https://www.dentsu.com/
Headquarter Location: London, England, United Kingdom
Employee Count: 10001+
Year Founded: 1901
IPO Status: Private
Last Funding Type: Private Equity
Industries: Advertising ⋅ Information Services ⋅ Marketing