Scheduled Hours

40

Position Summary

The Enterprise Physical Operations, Infrastructure, Capital Programs & Real Estate (EPO) department at WashU provides integrated operational, infrastructure, planning, and facility services that support the university’s mission of excellence in education, research, patient care, and community engagement.

Guided by our PRIDE+ Core Values of Professionalism & Planning, Respect & Responsibility, Integrity & Integration, Dedication & Delivery, Excellence & Enterprise Alignment, and Accountability & Stewardship, EPO fosters a culture centered on collaboration, strategic partnership, innovation, accountability, and service excellence across the university enterprise.

EPO manages and supports 28 million gross square feet across 235+ buildings and associated infrastructure systems, encompassing academic, research, clinical, residential, administrative, and support facilities across the university’s campuses and operations. Our teams provide strategic leadership and operational expertise in facility management, infrastructure services, capital project delivery, real estate operations, planning, sustainability, engineering, maintenance, environmental services, public safety support, and enterprise operational services.

EPO creates and maintains safe, innovative, efficient, mission-driven environments that support our students, faculty, staff, patients, researchers, and community partners.

For additional information and to hear directly from members of our team, please visit: https://facilities.med.wustl.edu/Careers/

Provides assistance to meetings, events, and facility activities that occur in Fort Labs located on WashU's Medical School campus. Main focus is to provide building, client and attendee support via in-person and phone interactions.

This position may require some evening and weekend hours.

Job Description

Building Operations & Customer Support:

• Serve as the primary point of contact for building occupants, visitors, and vendors, providing responsive and professional support.
• Manage and respond to building service requests (e.g., access, shared resources, reservations), ensuring timely resolution and follow-through.
• Provide front desk coverage as needed, including assisting with general inquiries and building access coordination.

Facilities Coordination & Maintenance:

• Conduct routine building walkthroughs to identify maintenance, safety, and operational issues.
• Submit, monitor, and track facilities and maintenance requests through completion.
• Coordinate vendor services and equipment repairs, ensuring timely execution and communication.

Signage & Documentation Support:

• Create, order, and coordinate installation of office, lab, mailbox, and operational signage.
• Maintain accurate operational records and tracking systems (e.g., work logs, equipment tracking, key management, and internal operational guides).
• Monitor and support shared services and resources, including reservations, equipment usage, and storage areas.

Supply & Vendor Management:

• Manage inventory of shared supplies, including ordering, stocking, and maintaining organized storage areas.
• Coordinate with vendors to support building operations, including service scheduling and issue resolution.
• Ensure seamless communication and efficient collaboration with vendors related to the NRB.

Administrative & Operational Support:

• Support team operations by preparing meeting materials, tracking action items, and providing status updates.
• Assist in maintaining operational documentation and contributing to process improvements and standardization efforts.
• Document meeting minutes that clearly capture decisions, defined action items, responsible parties, and deadlines.

Working Conditions:
Job Location/Working Conditions:

• Normal office environment.

Physical Effort:

• Typically sitting at desk or table.
• Typically walking or standing.
• Frequently lifting up to 25 lbs.

Equipment:

• Office equipment.
• Coffee equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications/Professional Licenses:

No specific certification/professional license is required for this position.

Work Experience:

Relevant Experience (2 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

Associate degree

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

Administrative Or Coordination Role In A Facilities Environment (4 Years)

Skills:

Accountability, Adaptability, Asset Tracking, Critical Thinking, Customer Service, Detail-Oriented, High Accuracy, High Reliability, Microsoft Office, Multitasking, Oral Communications, Organizational Commitment, Prioritization, Professional Writing, Self-Starter, ServiceNow Platform, Team Collaboration, Time Management, Working Independently, Work Orders, Written Communication

Grade

G07-H

Salary Range

$19.29 - $29.91 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.