Contract Type:

Regular

Job Title: Strategic Account Manager
Reports to: National Sales Manager - Wholesale
Business Area: Sales & Marketing

Salary: circa £60,000 + annual company performance related bonus up to 25%, car or £5.5k car allowance, 25 days annual leave plus bank holidays, private medical cover, competitive pension
Location: Hybrid (Bardon and Home) with UK travel

Who we are

Belron UK Ltd (trading as Autoglass® and Laddaw®) are part of the global Belron® group of companies, the world's leading vehicle glass repair and replacement business. Home to 29,000 employees, Belron operates across over 30 countries and 6 continents to ensure all our customers receive the best quality service.

Our Values of Caring, Genuine, Collaborative and Driven are our DNA and underpin everything we do by shaping how we interact with our people internally, and our external partners and customers.
Our purpose as one of the Belron® group of companies, is making a memorable difference with care.

Job Summary

As Laddaw® celebrates 50 years of industry-leading innovation and service, we’re entering a bold new phase of growth. With a newly restructured team designed to strengthen our commercial capability, we’re investing in the future, including the launch of a best-in-class, end-to-end eCommerce platform and new service models that will transform how we serve our customers.

The Strategic Account Manager role is one of several key new positions created to drive this transformation. We’re evolving into a more commerce-centric, customer-focused organisation, with the agility to support exciting new market opportunities. This role is your chance to make a real impact and lead strategic relationships, help to shape our wholesale offer, and help us build a stronger, smarter, more sustainable business for the next 50 years.

The successful candidate will play a critical role in the ongoing success and growth of the Laddaw® wholesale business. This position holds responsibility for the management and development of a high-value portfolio of our largest wholesale customers, worth in excess of £11 million revenue per year.

As the key relationship owner for this strategic portfolio and largest clients, the Strategic Account Manager will be responsible for building resilient, trusted partnerships with clients, demonstrating a deep understanding their business objectives and priorities, and delivering tailored solutions that drive mutual value. In parallel, they will work in close partnership with the Laddaw® Account Support Management Team, providing leadership, setting priorities, and supporting the effective servicing of the wider wholesale customer base.

Success in this role requires a proactive, customer-focused mindset, exceptional problem-solving abilities, and a high degree of commercial acumen. The Strategic Account Manager will need to collaborate effectively with senior leadership and cross-functional teams to ensure alignment with
wholesale strategic goals, delivering both outstanding customer satisfaction and measurable business impact.

Accountabilities and Responsibilities

Your key accountabilities and responsibilities will be to:

• Take full ownership and accountability for a portfolio of Laddaw®’s largest wholesale customers, worth over £11 million revenue.
• Build and maintain strong, long-term relationships with key clients to foster trust and loyalty.
• Use business tools such as Salesforce and Power BI to drive data informed decision making and for the preparation of regular client review meetings.
• Understand client goals, operations, and challenges to deliver tailored, value-driven solutions.
• Develop strategic account plans that align with both client objectives and wholesale business goals.
• Identify new business opportunities within existing accounts to drive growth and increase revenue.
• Lead the resolution of any client issues or escalations quickly and effectively, ensuring client satisfaction.
• Act as the key point of contact between major clients and internal stakeholders.
• Collaborate closely with Account Support Managers to set priorities, share best practices, and support the management of the broader wholesale customer base.
• Influence and guide the internal account management team to ensure service excellence across all accounts.
• Work cross-functionally with Sales, Marketing, Procurement, and Supply Chain teams to deliver consistent and seamless customer experiences.
• Provide insight and feedback from clients to inform product development, service improvements, and strategic decisions.
• Monitor account performance, track KPIs, and produce regular reports for senior leadership.
• Ensure a high level of customer satisfaction through regular engagement, reviews, and performance assessments.
• Represent the voice of the customer in strategic discussions with the senior Laddaw team.
• Support alignment between client strategies and Laddaw’s long-term business objectives through collaboration and communication.

Skills, Experience and Qualifications

• Proven ability to build, maintain, and grow long-term, high-value customer relationships.
• Pro-active and a continuous improvement mindset.
• Organised, with high attention to detail, highly inquisitive with a desire to improve.
• Good interpersonal skills – a proactive collaborator who is effective at communicating with, and positively influencing, people of all levels.
• Self-motivated, risk aware, and driven.
• A broad thinker with advanced problem-solving skills.
• Salesforce Sales Cloud is desirable but not essential
• Experience with multifaceted negotiations

Key Stakeholders

• Supply Chain Leadership team
• Wholesale Customers
• Wholesale Leadership team
• Commercial Analyst
• Insight and Analytics Team
• Sales & Marketing Leadership Team

Key Performance Indicators & Measures

• Improvement in customer satisfaction and NPS
• Improvement in customer retention
• Portfolio - volume, revenue and profitability
• Incremental new business target
• Ledger performance
• Value Added Products and Services (VAPS) conversion
• Voice of the Internal Customer (VOIC)