Thomson Reuters is looking for a Maintenance & Support Specialist to be a part of our Special Technology Services and TV Support Teams based in London. The successful candidate will be accountable for the service delivery and day-to-day support of dedicated television production capabilities located in London, as well as end-user compute with focus on macOS. The ideal candidate is a self-motivated IT professional with expertise in all areas of IT support, installation and development, with experience in Broadcast Televisio. The role requires a dedicated hands-on and proactive approach to work.

About the Role

As a Maintenance & Support Specialist, you will:

• Perform daily support & monitoring for all appropriate systems;
• Research, design and deployment of technical solutions for multimedia operations;
• Focus on continual service improvement.
• Be responsible for updates and patching of systems.
• Follow Change Management process, according to corporate best practices.
• Adhere to IT security best practices.
• Be the a focal contact in the build process and deployments of macOS systems for across the newsroom with emphasis on TV users and needs. Working and advising the business on best practice, with regards to builds, security and licensing.
• Provide onsite studio support.
• Be responsible for implementing both globally driven and locally requested support, operational and project deliverables. Includes studio-based, broadcast television and broader areas of multimedia support.

About You 

To be our Maintenance & Support Specialist you will likely have:

• Computer science degree or equivalent
• Relevant professional training or equivalent experience.
• Excellent knowledge of video over IP technologies, e.g. SRT, RTMP etc.
• Excellent knowledge of Apple products and management systems like JAMF.
• Knowledge of cloud computing concepts;
• Knowledge of IT security best practices;
• Creative and solution-oriented focus;
• Knowledge of server-based production, editing and delivery systems;
• Excellent knowledge of video-audio file standards and characteristics;
• Video/ File conversion, transmission, transfer and streaming technologies;
• Excellent problem diagnosis and troubleshooting;
• Ability to take ownership and proactively complete tasks;
• Excellent customer-facing written and verbal communication and;
• Ability to learn on the job and to train others.

Preferred skills:

• Knowledge of ITIL best practices;
• Working knowledge of a scripting language;
• Good understanding of networking and TCP/IP, subnets, routers, firewalls, etc.;
• Field news coverage technologies;
• Understanding of live studio video production systems;
• Understanding of Newsroom Information and Communication systems;
• Cisco/Microsoft certifications;
• Working knowledge of Linux/Unix;
• Experience of system configuration management tools;
• Professional satellite reception infrastructure.

Please note that operational hours may vary as business priorities and programming schedules change. Out-of-hours or weekend system/software upgrades may require onsite IT/engineering support presence. As part of a wider engineering pool, overtime, shift work and night shifts may also be a requirement.

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What's in it for you

At Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth: 

• Global Career: As a global company, we can offer a truly international career and progression opportunities  

• Learning & Development: On the job learning and coaching. We also have a dedicated training team focused on the continuous development of our journalists 

• Benefits: We offer competitive salary packages and market leading benefits including paid volunteering days 

• Perks: Work alongside Pulitzer Prize-winning journalists and a team who provide unmatched, award-winning coverage of the world’s most important stories. 

About Reuters

Reuters is the world’s largest multimedia news provider. Founded in 1851, it is committed to the Trust Principles of independence, integrity and freedom from bias. With unmatched coverage in over 16 languages, and reaching billions of people worldwide every day, Reuters provides trusted intelligence that powers humans and machines to make smart decisions. It supplies business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers.  

Reuters: The Real World in Real Time

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.