Front Office Duty Manager

Posted:
4/6/2025, 8:43:30 PM

Location(s):
Cupertino, California, United States ⋅ California, United States

Experience Level(s):
Mid Level

Field(s):
Operations & Logistics

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您,把握美高梅中國事業​機會,與金獅再闖另一座高峰。

Job Responsibilities:

  • Supervise the front desk on the daily operations.  Prepare and run daily front office operations reports and check lists

  • Ensure efficient operation of all respective areas and all its equipment, ancillary maintenance and repair services and protection of the Owner's assets

  • Work closely with all colleagues to ensure recognitions are met for our guests Input and update guests’ profiles and preferences at all times

  • Personally handle guest issues, special request and ensure our guests have an impeccable experience

  • Accommodate all guest requests in an accurate and efficient manner

  • Assist in follow-up of all guest incident and record in system and OPERA

Job Requirements:

  • At least 4 years’ experience in similar capacity in a 5 star luxury Hotel, Resort or Casino environment

  • Bachelor’s Degree or above

  • Excellent language skills in English, Cantonese and Mandarin

  • Technically well-verse in hotel PMS operations / interface / conversions / night audit