Front Office Duty Manager

Posted:
1/22/2026, 3:16:01 PM

Location(s):
California, United States ⋅ Cupertino, California, United States

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Operations & Logistics

We are proud to offer excellent opportunities for talented individuals to join the roaring team of MGM China.

我們誠邀才華出眾的您,把握美高梅中國事業​機會,與金獅再闖另一座高峰。

Job Responsibilities:

  • Providing guests with general information regarding functions of the day and the restaurant hours of operation

  • Actively listen to guest reactions and ask questions to ensure guest’s needs are exceeded; build effective relationships with them and gain their trust, respect and loyalty

  • Supervise the front desk on the daily operations.  Prepare and run daily front office operations reports and check lists

  • Ensure efficient operation of all respective areas and all its equipment, ancillary maintenance and repair services and protection of the Owner's assets

  • Work closely with all colleagues to ensure recognitions are met for our guests Input and update guests’ profiles and preferences at all times

  • Assist in follow-up of all guest incident and record in system and OPERA

Job Requirements:

  • 5 year or above related experience at 4 to 5 stars international hotels is preferred

  • Bachelor’s Degree or above

  • Excellent language skills in English, Cantonese and Mandarin

  • Technically well-verse in hotel PMS operations / interface / conversions / night audit

  • Must be able to work various shifts including weekends and holidays.