Location(s)

Birmingham, Alabama, Dallas, Texas

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive.

Position Summary:

Kemper is seeking a Subrogation Adjuster to report to one of our local Kemper's Claims offices.  As a Subrogation Adjuster, you will actively and aggressively pursue subrogation, loss refunds, and any other collections that involve the Claims Department. This consists of collecting from named insureds, at-fault third parties, other insurance carriers and any other debtor, on a timely and cost-effective basis. This position will be responsible for complex Auto/Prop files and those with the potential for high value recovery. This role may focus solely on arbitration or recovery of medical payments and PIP recoveries.

Position Responsibilities:

• Review and evaluate assigned claim files for subrogation potential. Prepares and packages all relevant documents and sends to adverse party.
• Utilizes investigation routines to resolve complex and high value subrogation claims.
• Maintains an active diary and closes subrogation cases when appropriate with supervisor approval. Maintain closing ratio of 100%+.
• Negotiates settlements with adverse parties and attorneys on a fair and equitable basis with all parties involved.
• Monitors claims to ensure subrogation funds were received and/or properly processed and recorded in the claims system. Prepares payments for attorney fees, investigative expenses, skip traces, asset checks and reimbursement of deductibles for Manager's review and approval. Processes payments in an accurate and timely manner.
• Corresponds with insureds, adverse parties, attorneys, claim representatives, by telephone, email or SMS.
• Responds to all telephone calls and written correspondence in a courteous and professional manner within 24 hours.
• Elevated understanding of tort and collection laws that would apply to the given state and situation.
• Be able to understand legal terminology and concepts through reading and review of legal documents.
• Prepares and files cases in which a dispute with another carrier exist, through Inter-Company Arbitration.
• Utilizes approved attorneys for representation of our Company on disputed cases when other carriers are not members of Inter-Company arbitration and/or adverse parties refuse to pay. Forwards subrogation files to attorneys for litigation after supervisory approval.
• Sends various letters and claim forms to state agencies.
• Works on special projects and provides subrogation information to management for use in monthly reports.
• Performs all other duties as assigned.

Position Requirements:

• Candidates must have a high school diploma.
• Five years of subrogation specialist, P&C insurance adjuster or comparable experience.
• Proficient in MS Office.
• Be detail oriented, possess excellent planning and organization skills and manage deadlines.
• Excellent written and verbal communication skills.
• The ability to deal with conflict.
• Bilingual English/Spanish is a plus.
• Prior collections experience and/or phone work is a plus.
• Ability to meet individual goals and collaborate with peers.
• Sponsorship is not accepted for this opportunity.
• This position will start fully onsite for the training period. Once training is completed this will be an onsite role with occasional work from home opportunities out of our Dallas, TX or Birmingham, AL office,

Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.   

Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee. 

Kemper will never request personal information, such as your social security number or banking information, via text or email.  Additionally, Kemper does not use external messaging applications like WireApp or Skype to communicate with candidates.  If you receive such a message, delete it.