Job Description 

We are currently looking for a Part Time Afternoons Care Team Coordinator to join our team.

Shift: Part Time afternoons weeknights 5pm-9pm.

Must be able to work rotating weekends 8am-5pm.

As a Care Team Coordinator you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to appropriate field staff. 

Why you’ll love working here: 

• Celebration and Recognition programs 

• Part time and Full-time opportunities 

• Comprehensive health and dental benefit plans 

• Education allowance for employees and family 

• Employee Assistance Program 

• Employee perks and exclusive offers 

What you’ll do: 

• Assisting in the assignment of appropriate staff to clients needing care based on a variety of factors including times suggested by clients, staff availability and relevant skill sets while giving consideration to geographic proximity of clients’ residence 

• Help in communicating a care schedule that supports continuity of care

• Enter and update employee and client data within computerized system

• Respond professionally and courteously to calls and electronic communication from funders, staff, clients and families

• Document and appropriately report and escalate complaints and incidents related to staff and clients

• Adhere to the ParaMed policies in all interactions with clients, families or other parties ensuring privacy and confidentiality.

• other duties as assigned

What you bring: 

• One year administrative or office experience is an asset 

• Scheduling experience is an asset 

• Strong computer skills   

• Superior Customer service skills 

• Ability to effectively communicate both orally and written  

• Compassion and empathy when interacting with patients and their families