Job Title:

Technical Consultant

About Skyhigh Security:

Skyhigh Security is a dynamic, fast-paced, cloud company that is a leader in the security industry.  Our mission is to protect the world’s data, and because of this, we live and breathe security. We value learning at our core, underpinned by openness and transparency. 

Since 2011, organizations have trusted us to provide them with a complete, market-leading security platform built on a modern cloud stack. Our industry-leading suite of products radically simplifies data security through easy-to-use, cloud-based, Zero Trust solutions that are managed in a single dashboard, powered by hundreds of employees across the world. With offices in Santa Clara, Aylesbury, Paderborn, Bengaluru, Sydney, Tokyo and more, our employees are the heart and soul of our company. 

Skyhigh Security Is more than a company; here, when you invest your career with us, we commit to investing in you. We embrace a hybrid work model, creating the flexibility and freedom you need from your work environment to reach your potential. From our employee recognition program, to our ‘Blast Talks' learning series, and team celebrations (we love to have fun!), we strive to be an interactive and engaging place where you can be your authentic self. 

We are on these too! Follow us on LinkedIn and Twitter@SkyhighSecurity.

Role Overview:

Department: Customer Value
Location: Tokyo, Japan
Reports to: Senior Director, Customer Value and Global Enablement
Employment Type: Full-Time

About the Role -

We’re looking for a Technical Consultant who will provide exemplary technical expertise on product and solution demonstrations, proof of concept, proposals, use cases, and solutioning to gain technical wins.
You will actively participate in solution led sales calls and customer visits to qualify the customer’s requirements, create and present market-differentiating solutions. You will help to support customer POCs, beta activities and early adopter programs as required from the engagement. You will build a trusted relationship with our partners and customers to expand the existing footprint and drive competitive displacements.

当社では、製品やソリューションのデモンストレーション、実証（PoC）、提案、ユースケース、ソリューション構築に関する優れた技術的専門知識を提供し、セールスに導くテクニカルコンサルタントを募集しています。

ソリューション主導の営業活動や顧客訪問に積極的に参加し、顧客の要件を明確にし、市場において差別化されたソリューションを作成・提示します。また、エンゲージメントに応じて、顧客のPoC、ベータ版アクティビティ、アーリーアダプタープログラムのサポートを支援します。パートナーや顧客との信頼関係を構築し、既存のフットプリントを拡大し、競合他社からの置き換えを推進します。

Key Responsibilities

Engagement with Skyhigh Sales Team

• Attend end user (customer) and partner meetings with the Sales team to gain introductions and understanding of end user’s requirements from Skyhigh

• Consult end users and partners on DLP, SSE, DSPM best practices and critical capabilities across the Skyhigh solution suite

• Help to connect end user requirements to Skyhigh solutions, validate feasibility and demonstrate Skyhigh features

• Understand the competitor landscape and present Skyhigh’s competitive differentiation

• Conduct a gap analysis to understand adoption and expansion opportunities in the end user environment using internal telemetry and discussions with the account team

• Participate in weekly internal reviews and business planning meetings with the Sales team and actively find opportunities to collaborate closely

Engagement with System Integrators/ End users (Strategic Customers)

• Understand the end user’s current entitlements and the Skyhigh solution being used actively in the end user’s environment using internal telemetry tools and discussions with partners and SIs.

• Prepare a mutual success plan in discussion with the partner and end user to understand their objectives, use cases and desired outcomes from Skyhigh

• Create an adoption plan to meet the end user’s requirements and recommend best practices using Skyhigh’s solution suite

• Deploy Skyhigh SSE products and use cases in the customer’s environment as required. 

• Work with end user/ SI to develop solution designs and project priorities as per best practices to deploy Skyhigh in end user environments

• Conduct POCs, business reviews and regular operational service reviews focussing on support quality, product queries, product utilization, adoption and new features/recommended use cases for the customer

• Provide custom trainings and gather feedback from SI and end user teams on Skyhigh products

Engagement with Skyhigh Distributor and Resellers (Partners)

• Provide training on Skyhigh deployment and adoption best practices, features, use cases and competitive differentiation

• Work with partners to advise on solution designs and project plans as per best practices to deploy Skyhigh in end user environments

• Observe and assist partner teams when they deploy Skyhigh in customer environments as needed

• Gather product feedback from partners and share with internal Skyhigh product team for their review

Engagement with Skyhigh Support Team

• The Technical Consultant is not an extension of Skyhigh support and does not need to troubleshoot or resolve end user’s product issues. The end user is expected to follow the standard ticketing process set for raising support tickets to L1 support (via partners) or Skyhigh Support. The SRs will be processed as per Skyhigh’s standard support SLAs

• The Technical Consultant may coordinate between external stakeholders (end user, SI, partner) and internal Support team for high severity cases.

• Help to prioritize certain support cases and gather necessary technical information to share with Skyhigh core engineering for faster resolution of end user issues. Regular updates will be provided via the support ticket by the assigned support engineer

• The Technical Consultant may coordinate between external stakeholders and Skyhigh Support team to validate if an issue requires a product enhancement request and help to raise a request with the Skyhigh Product team and coordinate with them to share updates with the end user

• The Technical Consultant may coordinate with Skyhigh support to gather inputs for periodic operational service reviews with end users as required

Self-development Responsibilities 

• Pass the support and SE certification programs

• Build and maintain a Skyhigh tenant and lab with active integrations to test and demo Skyhigh features

• Continuous learning on Skyhigh product deployment, competitive differentiators, use cases, new features and industry best practices

Qualifications

General Background and Experience required for a Technical Consultant:

• 4+ years of experience in a customer-facing technical role (Technical Consultant, Solution Architect, Technical Account Manager, Sales Engineer, or similar).

• Strong background in DLP, network security, cloud security, and SSE/SASE solutions.

• Experience with firewalls, proxies, CASB, DLP, Zero Trust Network Access (ZTNA), and SWG (Secure Web Gateway).

• Proficiency in network protocols, authentication mechanisms, and security frameworks.

• Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.

• Strong troubleshooting and problem-solving skills with a customer-first mindset.

• Excellent communication and presentation skills, with the ability to translate technical concepts for various audiences.

• Experience coaching and training customers to use technical products effectively.

• Ability to manage multiple accounts while prioritizing key customer needs.

It would be great if you also have the following, but they are not required:

• Industry certifications such as CCNA Security, Comptia security+, AWS/Azure Security, CCSK/CCSP or CISSP.

• Experience working with large enterprise customers and managing multi-region deployments.

Company Benefits and Perks:

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

• Retirement Plans

• Medical, Dental and Vision Coverage

• Paid Time Off

• Paid Parental Leave

• Support for Community Involvement

We're serious about our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Our Commitment to You :

At Skyhigh Security, we are committed to creating a safe and trustworthy experience for our customers, employees, and candidates. Please be aware that fraudulent recruiting activity can occur through fake job postings or impersonated communications.

Skyhigh Security conducts interviews through professional channels only and does not use text messages, instant messaging, or group chats for interviews. We will never request sensitive personal information—such as your date of birth, Social Security number, or national ID number—during the interview process.

Skyhigh Security also does not require candidates to pay fees, purchase products or services, or process payments of any kind as part of the recruiting or hiring process. And Skyhigh Security will never keep any original work authorization documents that we may be required to review during the hiring process.