Restaurant365 is a SaaS company disrupting the restaurant industry! Our cloud-based platform provides a unique, centralized solution for accounting and back-office operations for restaurants. Restaurant365’s culture is focused on empowering team members to produce top-notch results while elevating their skills. We’re constantly evolving and improving to make sure we are and always will be “Best in Class” ... and we want that for you too!
***This role requires a hybrid work schedule based out of one of our office locations: Austin, TX; Irvine, CA; or Akron, OH. ***
Join the Customer Success Operations team as Customer Support Operations Lead for Customer Support, where you will play a critical role in scaling our support function for the next stage of growth. Reporting to the Sr. Director of Customer Strategy & Operations, you will partner closely with the Customer Support Leadership Team to provide actionable insights, optimize processes, and enhance the customer and agent experience. You will leverage tools like Freshdesk, Salesforce, JIRA, and related applications to analyze performance metrics, uncover opportunities for improvement, and drive initiatives that increase efficiency, scalability, and customer satisfaction.
#LI-JZ1
DYN365, Inc d/b/a Restaurant365 is an equal opportunity employer.