Job Description

We are looking for a dedicated Customer Success Specialist to ensure our customers are satisfied and successful as they transition from sales prospects to active users of our products. In this role, you will be a key point of contact for our customers, providing onboarding, ongoing training support, and answering their questions about product functionality. You will work closely with customers in the field, helping them fully utilize our technology to meet their operational needs.

Key Responsibilities:

• Product Expertise: Gain a thorough understanding of our livestock dairy technology solutions to assist customers effectively.
• Onboarding and Training: Visit customers on-site to guide them through the onboarding process, ensuring they can maximize our products' benefits.
• Farm Assessments: Evaluate farm routines and advise on optimization strategies, focusing on reproduction, calf and heifer management, health, and milk quality.
• Ongoing Support: Address customer inquiries regarding product functionality and usage through our Customer Relationship Management system.
• Customer Engagement: Build strong, lasting relationships with customers by understanding their needs and advocating for them within the company.
• Commercial Opportunities: Identify opportunities for upselling and collaborate with the sales team to promote additional products and services.
• Feedback Collection: Gather and document customer feedback to measure satisfaction and identify improvement areas.
• Collaboration: Work with the customer success team to stay updated on product knowledge and promote online self-service options.
• Training Material Development: Collaborate with the Customer Success Administrator to refine training materials to meet local needs.
• Advocacy: Participate in local farm shows or multi-farm events to promote dairy production management and technology use.

Qualifications:

• 3-5 years of experience in a customer-facing role such as customer success, training, or account management.
• Passion for agriculture and technology, with a solid understanding of the dairy livestock industry, including reproduction, cow health, nutrition, and milk quality.
• Veterinarian background is preferred
• Bachelor's degree in a related field or equivalent work experience.
• Strong interpersonal and communication skills, fluent in Swedish and proficient in English.
• Technical aptitude and the ability to understand complex products and systems.
• Proactive, self-motivated, and capable of working independently and in a team.
• Excellent organizational skills and attention to detail.
• Sales-oriented mindset is a plus.
• Basic proficiency with Customer Relationship Management software and operational tools is preferred.

Additional Information:

• A company car is provided.
• Willingness to travel to customer sites is required (50% or more).

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Remote

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

04/1/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.