Description:   

Provide specialized professional service support to customers, distributors, and sales employees on a variety of complex issues. Proficient within assigned projects utilizing appropriate methods, practices and concepts. Choose methods within broadly defined processes and tools to produce the desired results. Typically handles inquiries of moderate scope and complexity. The position has a direct impact on the direct work group/team, providing direction and advice to co-workers. Has general knowledge and understanding of the organization. Develops networks within the company and the customer base. 

Essential Duties & Responsibilities:  

(Additional duties may be assigned depending on experience) 

• Initiates actions to lead projects, beginning to link project steps to business strategies. Projects are usually short term or long term with specific results expected, and occasionally broadly defined results. Ensures project objectives and deadlines are met. Presents project recommendations to appropriate personnel that demonstrate sound planning in support of business needs and goals. 

• Handles non-routine and difficult inquiries. Adapts differing techniques and methods to develop solutions for a variety of complex issues. Applies analytical skills for analysis and interpretation of trends or data generated by company reporting systems, statistical results, or other information collection systems. Most complex problem solving may include the use of extensive experience, individual reasoning, and research which may deviate from standard techniques and practices. 

• Chooses methods within broadly defined processes and tools to produce the desired results. Provides input to management that may impact how financial resources are generated or spent. Conducts work independently.  

• Leads or coaches employees during a project or trains/mentors new employees within functional discipline. Begins to determine priorities, assign responsibilities, or implement timetables for work group or teams to ensure success.  

• Has a direct impact on the team/work group, providing direction, advice, or focus, as needed. Decisions may impact the operational effectiveness of multiple work groups or teams.  

• Work tasks are likely to encompass concepts within multiple disciplines/practices which may include more than one department/location. Working tasks might include:

a. Business / Professional Contributions. Provides specialized profess

ional service support to customers, distributors, and sales employees

on a variety of moderately complex issues related to new and existing

products. Converts technical product features to meaningful user de

fined benefits. Co-travels with sales reps and provides technical

information that supports and enhances the sales presentation.

Participates in sales and/or marketing meetings and conference calls,

as requested. Supports usage of products in the context of sales

support efforts. Provides input for Health Economic analysis, Studies,

and technical evaluations.​

b. Interactions. Identifies, develops, engages, and maintains relationships

with Key Opinion Leaders (KOLs), professional associations, regulatory

agencies, customers, and/or universities. Establishes relationships to

act as a local advocate for products and solutions for key stakeholders

such as Key Opinion Leaders (KOLs), professional associations, regulat

ory agencies, customers, and/or universities. Partners with marketing

colleagues to develop and manage desired third party endorsement

references. Participates in local industry associations or advisory

boards. May host customers. Provides content and analyze data used

in sales and marketing presentations. 

  c. Leadership. Proactively participates on and leads cross functional

projects.  

d. Training and Education. Follows business strategies to prepare annual

training plan utilizing appropriate timetables and considering budget

constraints. May train other stakeholders internally (marketers, new

employees, business leaders) or externally (distributors, customers, Key

Opinion Leaders (KOL), professional associations, regulatory agencies,

universities). Analyzes and summarizes training effectiveness through

seminar and customer feedback. Uses feedback to further develop or

refine and update training materials and manuals. May lead and orga

nize local KOL programs in alignment with key business objectives in

creasing Return on Investment (ROI). Leverages established

relationships/engagements to provide lectures, articles, testimonials,

workshops, endorsements, research, and photos. For teams without a

training organization: Identifies training needs and develops specific

training programs based on needs assessment analysis. Trains local

sales team on technical standards for new and existing products.  

e. Communication. Localizes product documentation and communicat

ions (training, regulatory, sales, marketing, local study groups, etc.) for

new and existing products. Interprets applicability of local standards

and develops appropriate content. Informs KOLs related to on-label

specifications of products. Modifies existing sales tools such as

eLearning, publications, and presentations. 

f. Corporate / Business Projects. May lead contract negotiations for

speaking engagements. This includes justifying the business need and

seeking business approval before execution.  

g. Strategic Planning. Aligns activities with sales and marketing annual

business plan. May provide input to the Professional Service portion of

the plan.  

h. Technical Service Support. Partners with Technical Service in support

of the following activities. Acts as a liaison between customer and New

Product Introduction (NPI) teams. Provides field support for New

Product Introduction (NPI) launches. Leads customer product evalua

tions, educate related to technical conditions, and conducts customer

acceptance evaluations (CAE) or customer verification evaluations

(CVE). 

• All recommendations must be on-label (i.e. we have product claims to support the context of the discussion regarding the product). 

• Primary contacts are typically internal and on a managerial, professional, supervisory, or co-worker level. 

• Interaction is primarily focused on providing advice, usually involving the explanation and discussion of difficult information directly related to the professional discipline. Factual information and advice are exchanged with an audience which is typically knowledgeable in the subject area. Demonstrates advanced persuasion skills and balances differing interests and perspectives. 

• Actively participates in relevant corporate programs/initiatives, complies with professional and quality standards, complies with corporate policies and procedures, and acts in a manner consistent with company’s values and ethical standards. 

• The job also requires performing other duties as assigned. Percentages of time spent on job duties are estimates and may vary for each position.  

Job Requirements/ Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Master’s degree or Ph.D. (or scheduled) in food (or Bio) engineering or in a related field 

• 3~10 years relevant working experience with in-depth knowledge with the theories and practices of one or more disciplines such as technical, clinical, sales, marketing, training, etc.  

• Demonstrable success at anticipating planning, and actioning educational or research projects to address these needs and measuring impact 

• Ability to research, gather and synthesize technical/scientific background information to produce well-rounded educational content in a style appropriate to the publication/communication channel and its audience.  

• Great communicator with strong oral and written communication skills. The ability to translate complex scientific information into clear, easy to communicate stories and messages.  

• Excellent organization and project management skills. Deadline-driven, well-organised, focused, self-disciplined, and pragmatic, with the ability to prioritise workload and recognise when detail really matters.  

• Knowledge of computer programs relevant to the assigned area of responsibility is normally required.  

• Can-do, enthusiastic, collaborative, and friendly attitude with a strong desire to improve own skills base and find improved ways of working for the benefit of the business. 

• Close alignment & partnership with sales teams to deliver programs. 

• A valid driver's license and willingness to travel. 

Education and/or Experience: 

• Minimum Qualification: Master's or Ph.D. (or scheduled) in food (or Bio) engineering or in a related field 

• 3~10+ years working experience of the diagnostic/ analytical/ microbiological products & service preferrable 

• Preferential recruitment of those who have experienced or worked in related agencies such as the Ministry of Food and Drug Safety, National Food Safety Information Service and Korea Agency of HACCP Accreditation and Services. 

• Proficiency in MS Office (skilled Excel & PowerPoint) 

• Experience working in diverse & agile environment 

Language Skills:  

Excellent communication (Verbal & Written) skills essential. 

Language skills – Fluent in English (essential).  

Mathematical & Computer Skills: 

Good mental arithmetic and a good level of numeracy  

Proficiency with Microsoft Office applications 

• Very proficient and competent in excel & word 

• Excellent power point skills and presentation 

General Requirements: 

Must be highly motivated, driven with excellent organization skills and the ability to work as part of a team, as well as on own initiative. 

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