Sales & Service Manager- ASEAN, Ayutthaya

Make Your Mark. Shape Your Future.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER®

What You’ll Do

As a Sales & Service Manager - ASEAN, you’ll be part of our Industrial team located in Ayutthaya, Thailand. You’ll get to:  

• We are seeking a Sales and Service Manager for our Welding and Assembly Systems Vertical to lead our Sales and service team for the ASEAN region (Thailand, Indonesia, Malaysia, Vietnam, and Philippines) for managing the sales and service functions for our systems Business comprising of Advance Stud welding, Joining Systems and Assembly Equipment (torque DC Tools) 
• Includes Managing the sales pipeline, identifying, and pursuing new business opportunities in the ASEAN region, and ensuring our customers receive exceptional service.
• Lead ASEAN Region sales team members to achieve sales targets.
• Establish productive& professional relationships with key personnel in assigned customer accounts.
• Develops and implement an agreed-upon regional plan which will meet the business goals of increasing sales to the customer base and improving customer satisfaction
• RFQ Study, Techno Commercial Offer Submission, Negotiate and close agreements with customers' Requirements.
• Monitor and analyze performance metrics and suggest improvements.
• Prepare monthly, quarterly, and annual sales forecasts.
• Liaising with and working alongside sales and Service engineers.
• Offering customer Training.
• Offering feedback on future product development, features, and functions
• Help and assist the BU head to make a budget and strategic plan for the Equipment business based on a business plan, prepare a sales strategy for the Spares Business in the market, and ensure attainment of sales targets and profitability.
• Prepare action plans for direct reports for effectively servicing customers and leads.
• Perform research and identify new potential customers and new market opportunities
• Implement action plan for penetration into new markets with Demo/Trails/Technical Presentations.
• Ensure inventory is within permissible limits for Spares.
• Ensure that the sales personnel are effectively trained and competent to handle the demands of the customer
• Monitor the Service Team to meet the service standards met at all times and assist them to resolve Customer Complaints and issues.
• Keep a tab on competitor activities and ensure that the management is kept informed about any major happenings in the marketplace.
• Build and update Potential customer database-machine configurations and systems Installed-
• Build a reputation of Stanley Engineered Fastening as a solution provider for relevant customer requirements
• Responsible for the collection of payment and relevant documentation from the customer base
• Coordinate with other departments, including Affiliates, Engineering, manufacturing, and customer service, to ensure that products are delivered on time and meet customer expectations
• Participate in trade shows, conferences, and other industry events to represent the company and promote our products and services
• Stay current with industry trends and technologies, and provide feedback to the product development team regarding customer needs and preferences
• Manage the budget for the sales and service team, ensuring that expenses are managed effectively

 Key Result Areas:

• All customer RFQ handled within the agreed time
• Customer feedback on competence and behavior is positive
• Sales figures and trends for Equipment Business in the Entire region including Direct and Distribution based Selling.
• Number and range of contacts per customer.
• Customer retention, new customer generation
• Customer feedbacks
• Training to customers' end users is provided on time and is of the Desired quality and Competence

Who You Are 

You always strive to do a good job…but wouldn’t it be great if you could do your job and do a world of good? You care about quality – at every level. You love to learn and grow and be acknowledged for your valuable contributions. You’re not intimidated by innovation. In fact, you embrace it. You also have:  

• Bachelor's Degree in Engineering (Mechanical/ Electrical/Mechatronics), Experience in Sales & Service responsibilities of Capital Equipment preferably in welding Equipment / Tightening Tools/Joining Solutions /Robotics, etc.
• Experience: 5 to 8 years in After Sales, Service Support, and Maintenance of Welding Equipment, Tightening Tools, etc.- 
• Essentials: Understanding automotive OEM’s functioning is a must
• Excellent leadership and communications skills, both written and verbal
• Capable of performing professional presentations and demonstrations for all product types targeted for the region
• Should be self-motivated and ready to take neon w assignments/opportunities.
• Must travel extensively within ASEAN.
• Can develop new sales strategies based on prior experience.
• Is proactive and anticipates potential problems before they can hinder a company’s success.
• Possesses good customer service skills.

How You’ll Feel 

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to: 

• Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths. 
• Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university. 
• Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
• Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices. 

What’s more, you’ll get that pride that comes from empowering makers, doers, protectors and everyday heroes all over the world. We’re more than the #1 tools company. More than a driving force in outdoor power equipment. More than a global leader in industrial. We’re visionaries and innovators. As successful as we’ve been in the past, we have so much further to go. That’s where you come in. Join us!

All qualified applicants to Stanley Black & Decker are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic.

We Don’t Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you’ll get the unique chance to impact some of the world’s most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.

Who We Are 

We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks
You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire. 

What You’ll Also Get

Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development: 
Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture:
We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company:
You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.