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Functional (job responsibilities)

• Contact and resolicit to retain customers from cancelling their credit card based on offer matrix;
• Understand customer's needs, negotiate and convince customer on the pricing terms in order to prevent them from leaving the bank;
• Meeting all set productivity target on daily basis;
• Keeping abreast with competitive issues, products and the financial market;
• Active participation in providing feedback during discussions;
• Comply with the code of conduct and ethics;
• Fostering positive relationship with team members within team and department;
• To carry out any other duties as directed by the management.

Organizational (organizational responsibilities)

• Adhere to department process and procedures in complying to audit, regulatory, and compliance;
• Respect the HLB culture & take an active role in the communities;
• Participate and display team work in all aspect of work, projects and assignments, Group Management Programs etc. at all times.

Education/Qualification

• Degree Holder, preferably in marketing, mass communications, business and economics.

Experience

• 2 years banking experience, preferably in credit card department.

Special Skills

• Good analytical skill;
• Able to sell and negotiate through telemarketing.

Realise your full potential at Hong Leong Bank by applying now.