Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : Amazon Connect, Cloud Contact Center Implementation
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years of full time education

Summary: As an Application Support Engineer, you will act as Amazon Connect SME, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of unified communication and collaboration operations. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and providing timely support to end-users. Desired Responsibilities: • Design, develop, and deploy contact center solutions using Amazon Connect. • Customize and configure Amazon Connect to meet the specific requirements of various projects. • Integrate Amazon Connect with other AWS services such as Lambda, DynamoDB, and S3. Python Coding • Develop and maintain Interactive Voice Response (IVR) systems and other customer service workflows. • Implement security best practices to ensure data protection and compliance. • Troubleshoot and resolve issues related to Amazon Connect deployments. • Collaborate with business stakeholders to gather requirements and translate them into technical specifications. • Monitor and optimize the performance of Amazon Connect solutions. • Create and maintain documentation for system configurations, processes, and procedures. • Stay updated with the latest AWS services and best practices. Technical Experience: • 5+ years of experience in developing solutions with AWS services, 2 years' experience with Amazon Connect • Hands-on experience with Amazon Connect, including setup, configuration, and troubleshooting. • Knowledge of contact center operations and customer service processes. Professional Attribute • Minimum 5 years of hands-on experience on one or more products mentioned above. • Team handling / people management, good communication skills. • Excellent communication skills. • Previous experience working with cross geography teams. • Ready to work in shift Education • Bachelor’s degree in engineering preferred.

15 years of full time education

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