Introduction to the Role

The Apps SKH FSA (Fab Support Application) team plays a critical role in supporting SK Hynix customers to achieve DRAM/NAND production targets.
The team focuses on

• Defining on-product OVL/IMG/Prod issues
• Identifying root causes, and
• Delivering solutions based on scanner expertise and data analysis capabilities.
   

To achieve these objectives, the FSA Team Leader will be responsible for people management, representing the voice of the customer (VOC), and addressing requests from internal stakeholders.

Key Responsibilities

1. Team Target Management and Long-Term Planning

• Set team targets aligned with ASML and Apps direction, and ensure alignment with team members.
• Drive initiatives to improve team culture, ways of working, and communication processes.
• Enhance the quality and efficiency of customer support.
   

2. People Management

• Lead the SKH FSA team, coordinate and execute the operational annual plan, with responsibility for the PPM/DAP cycle.
• Assign engineers and continuously optimize team staffing for effective customer support and ASML business needs.
• Develop and implement a technical skill and knowledge management plan.
• Identify potential talent and define retention strategies.
• Ensure compliance with ASML and customer safety and security guidelines.
   

3. Customer Management

• Understand customer business priorities and production strategies.
• Lead the team to resolve critical OVL/CD/Productivity issues.
• Interface with customers to address and close VOCs effectively.

4. ASML Business Engagement

• Extract key insights from VOCs and deliver it to internal stakeholders.
• Assign owners and support successful completion of product evaluations.
• Represent the team in VOC meetings and support relevant agendas.

Skills and Experience

• More than 8+ years of experience in a semiconductor environment (preferably in lithography, patterning, or metrology).
• Bachelor's degree in engineering or related field in Optics, Physics, Mathematics, Chemistry, Electronics, Mechatronics, Semiconductor. An advanced degree (Master’s or Ph.D.) is preferred.
• Strong leadership skills to achieve team goals and develop team members.
• Logical thinking to lead discussions and define problems to identify root causes.
• Technical expertise in ASML hardware/software products or customer processes and preferred in statistical data analysis.
• Customer-oriented mindset: ability to understand VOC, build trust, and manage direct customer interactions.
• Ability to handle stress and demonstrate strong leadership in challenging situations.
• Strong communication skills, including oral presentations and slide preparation.
• Proficient in English both verbal and written. Native in Korean.

Other Information

• Workplace Type: On-Site
• Working Location: ASML Cheongju Office
• Travel: Approximately 4%

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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