Project Role : Cloud Platform Engineer
Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance.
Must have skills : Microsoft 365
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

O365 Administration (M&A) Job Summary: Key Responsibilities: • MS-Exchange Office 365 Administration Required Skills and Experience: • Responsible for service administration and account maintenance. • Manage customer Office365 environment at L2 level. • Should know of different licenses in Office 365 and different type of admin groups. • Address client connectivity, client software, and mobility installation issues. • Address service availability issues within the customer’s organizational span of control • Manage services using supplier and the client implemented ITIL processes and practices. Operate and provide the day-to-day support. • Project participation in global/local projects as required. • Interact with Microsoft (Vendor) for critical and escalation issues for permanent resolutions. • Maintain health of monitoring tools and reports data interactions/ integrations • Execute and follow up any and all issues arising from operational checks, tasks and monitors (Tier II support) • Participate in technical projects through design, build, test and deploy phases. • Exchange Online related to exchange administration • Day to day outlook/owa troubleshooting. • SharePoint Online related activity at root level - no AO. Creation of sites and granting permission. • Teams online – enable apps through policies, dial in conferencing issues. • Knowledge on Yammer and One Drive. • Knowledge on Migration issues, Dir Sync will be an advantage. • Create documents for future references. • Should have knowledge of Change and problem management. Preferred Skills and Experience: • Some experience must have been gained in a production environment • Should be able to interact fluently with clients and with users on escalated tickets. • Strong organization and technical delivery skills. • Work in shifts and out of hours’ evenings, nights, weekends, and public holidays if required. • Take part in 24x7 on-call rotation. • Able to express concepts and provided information clearly and concisely • Able to articulate troubleshooting questions clearly • Office 365 Certification. • Exchange online / on premise knowledge • Teams online. • SharePoint Online / on premise knowledge • Windows Server maintenance.

15 years full time education

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