The Enrollment Services Professional (ESP) will provide support for students as they navigate the college system after completing enrollment steps. Emphasis will be placed on guiding new applicants through course registration for their first semester. The position will work closely with lead generation/applicant conversion and must be proficient within the Customer Relationship Management Platform (SalesForce). Responsibilities are cross functional to include: admission/recruitment; financial aid; registration/records; bursar functions. The candidate should possess and use problem solving skills for student transactional needs along with managing a case load of students to increase leads and improve conversion rates.

Major Responsibilities:

Pay Range: $43,000 - 45,000

• Base location is in East Chicago

• When needed the ESP will provide coverage at Lake County locations (Crown Point, East Chicago, Gary)

• Serve as a daily resource for those applicants needing walk-in and virtual services related to college admissions

• Manage lead and opportunity caseload in a way that promotes conversion with applicants

• Maintain and monitor case notes in electronic student record systems

Registration related responsibilities: 

• Counsel and assist students with registration process, answer questions and assist students with Degree Tracker and Schedule Builder

• Participate in shared projects in coordinating and executing campus events such as, but not limited to, enrollment events, recruitment fairs, high school visits etc.

• Conduct targeted outreach to newly admitted students to coach them through their next steps and help prepare them through the first weeks of classes

Assessment related responsibilities: 

• Answer questions and assist students with processes related to assessment questions and reviewing/applying assessment waivers, make appropriate referrals to resources such as study materials, the Tutoring Center, or the Academic Advising Center

Financial Aid related responsibilities: 

• Answer general questions and/or make referrals to the Financial Office for inquiries and completion of items related to the application for financial aid (FAFSA), verification, loan program eligibility and requirements, standards of progress, state and federal awards, scholarships, work-study opportunities

Business Support related responsibilities: 

• Answer inquiries related to Bookstore accounts, fund disbursements, Higher One, tuition and fees, payment options, accounts, collections, and bursar holds. Make appropriate referrals to the Business Office when necessary

• Assist students with college transactions to minimize students being transferred from department to department while escalating more complex tasks to functional experts

• Work closely with the director of admission/recruitment and VCES

• Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA)

Admissions Related Responsibilities:

• This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned

• Promote and market events to leads and opportunities via Signal Vine, email and telephone counseling

• Develop student campaigns for student outreach

• Engage in behaviors that create an inclusive environment in which all people are valued, supported, and respected

This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

Benefits Offered:

• No waiting period to enroll in benefits

• Employer contribution to retirement plan

• Excellent benefits, including voluntary benefits: medical, dental, vision, retirement, life insurance, spouse/child life insurance, Short and Long-Term Disability Insurance, identity theft protection, accidental injury and illness, and more

• Paid time off: vacation, sick, volunteer, bereavement.

• Paid holidays: 9 days plus winter break between December 25th and January 1st

• Free tuition at any Ivy Tech location for employee, spouse, and qualifying dependents

• Full time employees qualify for tuition assistance for higher education opportunities

• Professional Development opportunities

Experience and Education:

• Bachelor's degree is required with one (1) to three (3) years' related work experience; or

• Associate degree with three (3) to four (4) years' related work experience

• Two years of experience in customer relations, recruiting, sales are essential

• Prior experience in K-12 or higher education is preferred

• Leadership experience to solve challenges and provide solutions for improvements is essential

• Experience in technical platforms (Teams, Zoom, CRM, Microsoft office, Banner)

• Ability to take initiative and complete tasks

• Ability to exercise independent judgment related to college policies

• Flexibility to attend meetings or events after normal working hours

Selected candidate for employment will be subject to pre-employment background checks, including criminal history check, and any offer of employment will be contingent upon that outcome.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.