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Responsible for overseeing the end-to-end operation of an IT service in accordance with predefined service level agreements. This encompasses the thorough understanding and meticulous tracking of all service dependencies and proactive lifecycle management.

YOUR CHALLENGE

• Ensure sustainable, stable, and maintainable application’s

• Service Operations: manage the day-to-day operations of the IT service, ensuring it is delivered to agreed-upon SLAs and OLAs

• Incident Management: Manage and resolve incidents related to the IT service, minimizing downtime and impact on business operation

• Problem Management: Identify and address root causes of incidents, implementing corrective actions to prevent future occurrences

• Continuous Improvements: Monitor and analyze the IT service, identifying areas for improvement and implementing changes to increase efficiency, effectiveness, and quality

• Comunication: Serve as the primary point of contact for stakeholders, providing regular updates, reports, and feedback on the IT service

• Compilance and Governance: Ensure the IT service complies with relevant laws, regulations, and organizational policies

• Test-/Releasemanagement and Deployments of Fixes and Enhancements/Upgrades

YOUR PROFILE

• IT Service Management: Understanding of IT service management principles, processes, and best practices (e.g., ITIL)

• Technology Knowledge: Familiarity with IT systems, infrastructure, and applications, including hardware, software, and networking

• Data Analysis: Ability to collect, analyze, and interpret data to inform decision-making and optimize IT services

• Problem-Solving: Skilled in troubleshooting and resolving complex technical issues

• Communication: Effective communication and interpersonal skills to engage with stakeholders, including business leaders, technical teams, and customers

• Stakeholder Management: Ability to identify, analyze, and respond to stakeholder needs and expectations

• Governance and Compliance: Knowledge of regulatory requirements, industry standards, and organizational policies

• Strong understanding of IT service management principles, processes, and best practices (e.g., ITIL)

• Min. 5 years experience as IT Service Owner/Application Responsible

• Min. 5 years IT know how especially for FIS Systems like Bloomberg,LSEG/Reuters, Marketmap, BAHA,SIX, Contributing etc.

• Analytical & Coordination skills

• Independent working style, self-responsible

• Open to learn and acquire new skills

We are looking forward to receiving your full job application through our online application tool. Further interesting job opportunities can be found on our Career site.

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