---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Customer Service Analyst WORK SETUP: Return to Office RESPONSIBILITIES: • Provide excellent email and video call support (that will be recorded for quality purposes) to advertisers, agencies, and sellers on Ads product suite with clear and timely communication, quality deliverables, and innovative solutions • Build trust-based relationships with the client’s sales team to strengthen long-term cooperation • Perform proactive and reactive analysis of campaign delivery to increase performance and drive revenue, identifying problem areas impacting campaign pacing that might require follow-ups with partners • Diagnose and troubleshoot technical issues that prevent customers from succeeding on our ad platforms • Be an expert on digital ad ecosystems; use data to troubleshoot campaign delivery, reporting, ad performance, and respond to campaign optimization queries • Audit campaign details such as clients' campaign goals, budgets, flight dates and any other information necessary to correctly complete client reports • Maintain established QA scores on responses and adhere to operational KPIs OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Gateway Tower 2

SKILL AND QUALIFICATIONS: • At least 1 year experience in Digital Marketing (core requirement) • At least 6 months of Voice experience • Voice Proficiency - C1 CSVAR (client requirement)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.