This position is located in Guadalajara, Mexico. To ensure the best onboarding experience, the first two months will be in-person for training. After that, the role will transition to a hybrid model with three days in the office and two days working from home.

DUTIES AND RESPONSIBILITIES 

The duties and responsibilities of this position consists of, but are not limited to, the following: 

• Validate and ensure the accuracy of load data in C.H. Robinson systems

• Monitor load boards and assigned email accounts to respond to customer and carrier requests

• Utilize standard operating procedures to carry out assigned operational activities and meet service level agreements

• Document milestone events, gather and communicate information for problem resolution, resolve routine exceptions, and follow escalation procedures when required

• Run and distribute reports in alignment with defined processes

• Focus on internal and external customer needs, recognizing service issues, implementing customer-focused practices, and escalating when appropriate

• Follow through on customer requests to ensure satisfaction, invite feedback, and seek suggestions for improvement

• Collaborative both internally and externally to achieve positive outcomes

• Contribute to department efficiency by identifying and implementing operational enhancements 

QUALIFICATIONS 

Required: 

• High School diploma or GED  

• Fluent in Spanish and English (written and verbal) 

Preferred: 

• Values a diverse and inclusive work environment

• Proficient in Microsoft Office (Word, Excel and Outlook) and strong internet skills

• Effective communication skills, verbal and written

• Strong attention to detail and accuracy

• Ability to prioritize, multitask and manage time effectively