Senior Behavioural Science Analyst

Country: Spain

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn and make a real difference.

Our mission is to contribute to help people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach towards risk management.

As a Senior Behavioural Science Analyst, you will play a key role in embedding behavioural science across Santander at a global scale. You will apply behavioural principles, frameworks, data analysis, and experimentation to understand real-world behaviour and design interventions that deliver better outcomes for customers and the business.

THE DIFFERENCE YOU MAKE

Santander is looking for a Senior Behavioural Science Analyst based in our Boadilla del Monte (Madrid) office..

We are shaping the way we work through innovation, cutting-edge technology, analytical rigour, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Applying a behavioural science perspective to analyse and draw key insights from various journeys, communications and other bank related materials and strategies.  
• Designing and delivering behavioural science interventions, including: research, design, implementation, experimentation and evaluation, together with relevant teams.
• Working closely with data, product, marketing, business, HR and AI teams to embed behavioural insights into everyday decision-making.
• Communicating insights and recommendations to senior stakeholders through clear, evidence-based storytelling.
• Contributing to the embedding of behavioural science methodologies, tools and best practices across Santander, contributing to methodology improvements.
• Supporting behavioural science capability building across the organisation, infusing the proper implementation of the discipline across multidisciplinary teams.
• Overseeing Behavioural Science application in the multiple projects carried out across the bank, providing strategic direction and ensuring alignment with organizational goals.
• Staying up to date with the latest trends and relevant innovations in the field.
• Providing expert advice to senior stakeholders on how to integrate behavioral science into banking strategies.
• Acting as a trusted partner to the business, ensuring interventions are effective, ethical and aligned with internal controls and risk standards.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Min. 3–6 years of experience.
• Provable applied behavioural science expertise, ideally in financial services.
• Bachelor’s or Master’s degree in Behavioural Science, Psychology, Economics, Data Science or a related discipline.

Languages

• Fluent in English.

Hard Skills

• Expertise in behavioral economics, cognitive psychology, and decision-making processes.
• Strong understanding of behavioural science frameworks (e.g. COM-B, EAST, Mindspace) and experimental methods.
• Experience working with data and experimentation.
• Ability to translate BeSci theory into practical, business-ready solutions.
• Familiarity with tools such as R, Python, SQL or analytics platforms is a plus.

Soft Skills

• Leadership, strategic and analytical thinking, accountability, independence, organization, curiosity, proactivity, adaptability, collaboration, growth mindset and good presentation and communication skills.

WE VALUE YOUR IMPACT

Your contribution matters, and it’s recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers.

• We offer more than just a paycheck - our benefits are designed to support your life, your goals and your well-being, now and into the future.
• Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing
• We know family is everything. That’s why we offer parental leave, childcare support and family-friendly programmes tailored to each life stage.
• We’re enable our teams to go beyond through global opportunities and broad career paths.
• We believe in the power of helping. You can dedicate part of your working hours to volunteering

We’re here to keep you motivated, help you reach your goals, and celebrate your progress, every step of the way.