GENERAL PURPOSE OF THE JOB:  

The Senior Business Analyst is responsible for analyzing, specifying and validating the business needs of various internal customers on large scale projects.  The incumbent will add significant value to client business processes and be able to consider the impact of changes on the broader organization. The Senior Business Analyst communicates with stakeholders, Product Owners and defines user requirements to the development team throughout the product life cycle, as well as managing and improving the project.  The Senior Business Analyst will work with the Digital Portal team which includes both agent and client portals.

 ***This position is located in Des Moines, IA with a requirement to be in the office 3-4 days/week

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

Supports business by gathering technical requirements, including requirements necessary to implement 3^rd party vendor solutions.

• Supports and leads two business analysts with writing and gathering of requirements
• Completes data process and system documentation.
• Leads technical communications with Product Owners and business contacts.
• Leads business analysis for the most complex projects that may impact multiple business areas, address complex processes, involve significant process analysis and redesign, apply new technologies and involve the integration of multiple systems.
• Leads process improvement efforts that employ new technologies to enhance business performance.
• Manages project
• Creates and deploys feedback mechanisms for end users. Analyzes results, makes recommendations for support process improvement, and implements changes.
• Builds productive networks with business area customers and the vendor community.
• Seeks out/participate in mentoring opportunities.
• Involvement with evaluating and onboarding potential vendors.
• Performs other work as assigned. 

SUPERVISORY RESPONSIBILITIES: 

Direct Reports:

None 

General Description of Indirect Reports (2 and 3-downs): 

None

 

EDUCATION AND/OR EXPERIENCE:                                                                 

Bachelor’s degree in related field of study; plus four (4) or more years of related experience; or equivalent combination of education and experience.

Experience overseeing the design, development and implementation of software solutions, systems or products required.

Experience in the Financial services Industry (Life, Annuity, Investments, Licensing and Appointments) preferred.

Experience with electronic transactions (electronic applications, electronic processing and electronic delivery) preferred.

Experience with UI/UX and ADA requirements preferred. 

KNOWLEDGE, SKILLS AND ABILITIES:

• Effective verbal and written communication, ability to effectively present information and interact in group situations.
• Experience with Word, Excel, Visio, PowerPoint and Outlook.
• Experience with software package configuration
• Ability to identify and resolve problems in a timely manner.
• Ability to work cooperatively and successfully with employees, customers, and other outside third parties.
• Experience in JIRA or similar work management tool
• Ability to read, analyze, and interpret documents, manuals, and instructions.
• Ability to perform accurate mathematical calculations and apply mathematical concepts to practical situations for annuities
• Ability to write routine reports and correspondence

Ability to work with data teams and data requirements