Scheduled Hours

37.5

Position Summary

The role of Engagement and Annual Giving Programs (EAGP) is to build a strong and lasting connection between the university and its community, nurturing a sense of pride, belonging, and active involvement. We strive to establish a pathway that enables alumni, parents, students, and friends to develop a lifelong philanthropic relationship with WashU, contributing to its growth, sustainability, and continued excellence.

The Alumni & Donor Operations Support Coordinator is responsible for responding to alumni, donors, parents, students, and friends’ inquiries and needs, working across University Advancement to troubleshoot/reach resolution, and document in our system of record. The individual in this position will have primary oversight of the Alumni Association and Annual Fund inboxes and phone lines and will report to the Executive Director, Operations and Marketing.

Job Description

Oversee multiple inbound communication channels for EAGP

• Serve as the primary point of contact for inquiries received through email and phone into the Alumni Association and Annual Fund inboxes and phone lines.
• Proactively manage and respond to inquiries, ensuring prompt and efficient resolution of issues, while maintaining a positive, empathetic, and professional attitude toward alumni, donors, parents, students, and friends at all times.
• Triage complex questions and requests, escalating as needed to appropriate colleagues throughout University Advancement or within WashU departments.

Communicate on behalf of senior leaders in EAGP

• Respond to inquiries on behalf of the Associate Vice Chancellor or other senior leaders in EAGP through written and verbal communication channels.
• Maintain a professional, empathetic, and courteous demeanor.

Handle confidential information and generate reports

• Handle sensitive and confidential gifts and records management transactions and information with the highest level of integrity and in compliance with university policies.
• Proactively capture relevant communications, comments, and concerns in the university's system of record.
• Generate reports on inquiry trends and present findings to senior management as requested.
• At times, process donation payments over the phone.

Collaborate and coordinate with university colleagues

• Maintain expert knowledge about events and programs throughout EAGP and have familiarity with programs throughout University Advancement.
• Identify appropriate contacts in each department to ensure timely and effective responses.
• Leverage colleagues and resources to provide comprehensive support to constituents.

Complaint resolution

• Tactfully acknowledge and resolve constituent complaints, employing robust problem-solving skills to ensure satisfactory outcomes.

Perform other duties as assigned and in support of the department.

Working Conditions:

Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at a desk or table

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

High school diploma or equivalent high school certification or combination of education and/or experience.

Certifications:

No specific certification is required for this position.

Work Experience:

Relevant Experience (3 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Washington University seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

Education:

No additional education beyond what is stated in the Required Qualifications section.

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Adaptability, Analytical Thinking, Annual Giving, Business Interactions, Communication, Database Software, Deadline Management, Detail-Oriented, English Grammar, Fast-Paced Environments, Highly Developed Interpersonal, Interpersonal Interactions, Learning Quickly, Microsoft Office, Multitasking, Optimistic Attitude, Positive Thinking, Professional Etiquette, Qualtrics, Social Interaction, Sound Judgment, Telephone Communications, Time Management, Workload Prioritization

Grade

G08-H

Salary Range

$21.17 - $32.85 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.