Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Spanish Language
Good to have skills : Cobol Mainframe
Minimum 3 year(s) of experience is required
Educational Qualification : Minimum 15 years of full time education

Summary: As an Application Support Engineer, you will be responsible for identifying and solving issues within multiple components of critical business systems. Your typical day will involve providing dynamic support and troubleshooting to ensure seamless operations of the systems. Roles & Responsibilities: - Provide technical support and troubleshooting for critical business systems, ensuring seamless operations. - Collaborate with cross-functional teams to identify and resolve issues within multiple components of the systems. - Develop and maintain technical documentation, including standard operating procedures and knowledge base articles. - Participate in incident management and problem management processes, ensuring timely resolution of issues and minimizing impact on business operations. - Contribute to continuous improvement initiatives, including automation and process optimization, to enhance the efficiency and effectiveness of support operations. Professional & Technical Skills: - Must To Have Skills: Fluency in Spanish. - Good To Have Skills: Experience with COBOL. - Strong understanding of application support processes and methodologies. - Experience with incident management and problem management processes. - Familiarity with ITIL framework and best practices. - Excellent analytical and problem-solving skills. Additional Information: - The candidate should have a minimum of 3 years of experience in application support. - The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering effective support solutions. - This position is based at our Bengaluru office.

Minimum 15 years of full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com.

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