Project Role : Cloud Platform Engineer
Project Role Description : Designs, builds, tests, and deploys cloud application solutions that integrate cloud and non-cloud infrastructure. Can deploy infrastructure and platform environments, creates a proof of architecture to test architecture viability, security and performance.
Must have skills : ServiceNow, Order Management
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Cloud Platform Engineer, you will engage in the design, construction, testing, and deployment of cloud application solutions that seamlessly integrate both cloud and non-cloud infrastructures. Your typical day will involve collaborating with cross-functional teams to ensure that the architecture is viable, secure, and performs optimally, while also creating proofs of concept to validate your designs. You will be responsible for deploying infrastructure and platform environments, ensuring that all components work together effectively to meet organizational goals and client needs. Your role will require a proactive approach to problem-solving and a commitment to continuous improvement in cloud technologies.

Key Responsibilities

Design, configure, and maintain ServiceNow Order Management solutions to support order capture, validation, orchestration, fulfillment, and closure
Implement end-to-end order lifecycle workflows, including decomposition, dependencies, fallouts, and retries
Configure and customize Flow Designer, Business Rules, UI Policies, Script Includes, and Workflows related to order processing
Integrate ServiceNow Order Management with upstream and downstream systems (CRM, ERP, billing, inventory, fulfillment systems) using REST/SOAP APIs, IntegrationHub, and MID Server
Support order validation rules, pricing checks, eligibility, and serviceability logic
Handle order exceptions, fallouts, and amendments, ensuring minimal impact to business operations
Collaborate with business stakeholders, product owners, and architects to gather requirements and propose optimal solutions
Participate in testing, defect resolution, deployment, and production support activities
Ensure solutions follow ServiceNow best practices, performance standards, and security guidelines
Create technical documentation, configuration guides, and operational runbooks


Required Skills & Qualifications

Strong hands-on experience with ServiceNow Order Management
Solid understanding of order lifecycle concepts (capture, validation, orchestration, fulfillment, cancellation, amendments)
Experience with ServiceNow platform development, including:

Flow Designer & Workflows
Business Rules, Client Scripts, Script Includes
Catalog Items and Record Producers


Experience with system integrations using REST/SOAP, IntegrationHub, and web services
Knowledge of data modeling and CMDB concepts
Familiarity with Agile / Scrum development methodologies
Strong analytical, problem-solving, and communication skills


Good to Have

ServiceNow Certified Application Developer (CAD) or other ServiceNow certifications
Experience in Telecom, Media, Utilities, or Enterprise Order Management domains
Knowledge of ITSM, CSM, or FSM modules alongside Order Management
Exposure to DevOps, CI/CD, and automated testing in ServiceNow

Additional Information:
- The candidate should have minimum 3 years of experience in ServiceNow.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.