Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.
Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company, recognized five years in a row.
The Senior Customer Service Representative acts as a highly experienced and knowledgeable point of contact for customers, going beyond the responsibilities of entry-level roles.
This role focuses on advanced issue resolution, supporting and mentoring team members, contributing to continuous improvement initiatives, and strengthening customer relationships.
The Senior CSR plays a key role in delivering outstanding service, driving operational excellence, and increasing customer satisfaction and loyalty.
Key Accountabilities
Education
High School diploma or equivalent is required.
Experience
Minimum of 4+ years of Customer Service experience (internal and/or external).
Fluency in English and French is required, supported by strong written and verbal communication skills. As this role supports the Benelux region, Dutch is a strong advantage.
Solid experience in Order-to-Cash (OTC) processes, including:
Order management, Claims and credit handling, Customer account management.Hands-on experience with ERP and CRM systems, including:
SAP (order and customer management), Salesforce (case and customer interaction management).Strong computer skills, including MS Office (Excel, Word) and general digital tools.
Demonstrated ability to: manage complex tasks across multiple countries or business units, act as a subject matter expert (product, customer, or process)
support continuous improvement initiatives, contribute to or lead small projects.May act as a: Local team trainer, Key user / system expert, E-business or digital support coordinator.
Experience or affinity with technical products such as specialty chemicals, hygiene solutions, water treatment, or industrial applications is considered a strong advantage.
Knowledge & Skills
- Advanced problem-solving skills with the ability to handle complex customer situations
- Strong decision-making skills and a high level of ownership
- Ability to work in a fast-changing environment and manage ambiguity
- Strong listening and interpersonal skills
- Excellent communication and time management skills
- Solid understanding of Customer Service and Order-to-Cash processes
- Good knowledge of systems such as SAP and Salesforce
- Strong cross-functional collaboration skills
- Customer-focused mindset with a proactive approach
Benefits
- Hybrid working schedule - office in Warsaw (Poland) has earned WELL Platinum Certification from the International WELL Building Institute
- Private medical care by Lux-MED
- Life insurance by UNUM
- PPE after trial period
- Sports card (Multisport)
- Company Social Fund
Solenis is proud to be an employer that gives equal consideration to all candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or disability status.
At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.
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