Posted:
9/2/2024, 4:18:53 PM
Location(s):
Washington, United States
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
Remote
JustFund — the only nonprofit grantmaking platform created by funders and organizers of color — is resetting philanthropy with a new model rooted in trust and equity. Our innovative technology, including the nation’s first-ever common grant application platform, streamlines the grantmaking process for applicants and funders making it easy to seek and distribute funding. Founded in 2017, JustFund’s community includes grantmakers committed to building a more equitable world, including The Emergent Fund, Decolonizing Wealth, Way to Rise, and Omidyar Network. We are a collaborative and hard-working team dedicated to moving more money to social justice movements. As we step into this next phase, we're launching new products and features and are poised to make an even bigger impact. Learn more.
The Opportunity
JustFund is seeking a mission-driven and values-aligned Client Success Manager to join our growing team.
In service of our mission to reset philanthropy, JustFund provides comprehensive grants management services and solutions to values-aligned funders. The Client Success Manager will play a crucial role in ensuring the success and satisfaction of our funder clients. They will act as a strategic partner, working closely with clients to understand their unique needs and challenges. They will be responsible for providing seamless onboarding for new clients, conducting demonstrations on how to use the platform, being responsive to questions, and building strong relationships with high partner satisfaction. In partnership with the JustFund platform, the Manager will also be responsible for supporting our partners through grant cycle management needs, ensuring grant cycles run smoothly and on schedule. The ideal candidate will be a talented relationship builder, skilled project manager, and have experience or interest in justice and racial equity work.
The Client Success Manager will report to the Director of Customer Experience. The Client Success Manager role is remote and will be based within the United States and will regularly interface with US-based team members across multiple time zones.
Key Responsibilities
Qualifications
Total Compensation (Salary and Benefits)
The Client Success Manager role is a full-time position, and we offer a competitive and holistic total compensation package. The annual salary range for this position is $65,000 to $75,000 and will be commensurate to experience. All full-time staff are eligible for our benefits package designed to promote wellness and work/life balance including:
How to Apply
Applicants should apply by submitting their resume and cover letter.
JustFund is committed to having a values-driven, transparent, healthy, and collaborative culture. If the JustFund team can make the application process more accessible through accommodation in the recruitment process, please let us know by emailing [email protected]. We encourage individuals to submit their application for consideration even if they believe they do not have all of the preferred qualifications. We review applications on a rolling basis and look forward to hearing from you.
JustFund is an equal opportunity employer that is committed to diversity, inclusion, and racial equity. Read more about our equal opportunity statement here.
JustFund participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here.
Website: https://justfund.us/
Headquarter Location: Oakland, California, United States
Employee Count: 1-10
Year Founded: 2017
IPO Status: Private
Industries: Charity ⋅ Financial Services ⋅ Non Profit