Position Responsibilities:

• Policy Administration: Conduct initial policy review and handover, track policy validity periods, monitor issue resolution progress, and manage renewal tracking. Provide training to sales teams on underwriting, policy maintenance, and other back-office operations.

• Document and Marketing Support Management: Handle procurement and distribution of agency documents and marketing materials, manage critical document transfers per company requirements, and maintain system records. 

• Ensure sales personnel complete follow-up procedures and assist in resolving customer complaints. Support issuance of policies through the Yinbao Tong system. 

•  Regularly check expiration status of professional certifications and assist sales teams in renewal processes.

• Coordinate with organizational recruitment, onboarding of new hires, and staff departures by promptly establishing and maintaining system architecture and code

Required Qualifications:

•  Bachelor's degree or higher in actuarial science, insurance, finance, or medical-related fields. 

• At least three years of experience in bancassurance sales support roles, with understanding of bancassurance channel operations. 

•  Proficient in using Office software

Preferred Qualifications:

•  Excellent Chinese-English communication skills. 

• Familiarity with bancassurance market products. 18. Strong self-learning ability and leadership in guiding learning teams. 

•  Proactive spirit and attitude towards sales and customer service.

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Hybrid