Knowledge Manager - Officer

Who we are looking for

We are looking for a strategic, detail-oriented Knowledge Manager who can design, govern, and continuously improve how knowledge is captured, organized, and shared across the organization. The ideal candidate combines strong business understanding, information architecture expertise, and change leadership to ensure employees can easily find and use the knowledge they need.

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

What you will be responsible for

• Assist in establishing the Knowledge Management Process;
• Provide input on defining the scope of the Knowledge Management Process, and the information that will be categorized as ‘Business’ or ‘IT Knowledge’;
• Provide input on the evaluation and structuring of knowledge articles
• As applicable, validate and qualify the created knowledge articles
• Validate the Knowledge Management performance
• Validate and provide input on the identified actions for continuous improvement of the Knowledge Management Process.
• Reporting all agreed-upon information related to existing and future knowledge articles;
• Publishing agreed-upon awareness reports, regarding updates made to knowledge articles, to State Street and other Actors
• Leading established review cycle meetings for knowledge articles
• Receiving changes to data verification and data validation policies from State Street during steady state, and driving awareness communications
• Reporting deviations where knowledge articles and documentation intersect with the agreed-upon review cycle
• In collaboration with the State Street Process owner and security Focal, driving and establishing control mechanisms to ensure that there is appropriate availability and access to business-related knowledge;
• Tracking and reporting all defined Knowledge Management control policies

What we value

These skills will help you succeed in this role:

• Proven analytical and problem-solving skills
• Exception Resolution Skills; oversee and engage in global Major Incident resolution activities
• Demonstrated ability to think both tactically and strategically.
• Proven stakeholder management including with senior leadership.
• Strong collaboration skills; ability to listen and understand without interruption and remain calm and composed, especially in stressful situations
• Good stakeholder management, able to work well under pressure and deal with demanding stakeholders across the business
• Ability to work across countries and regions
• Understanding of how cross platform technologies work
• Ability and aptitude to pick up new technologies and procedures

Education & Preferred Qualifications

Technical Bachelor’s degree Minimum of 8 or more years of experience in Knowledge Management or ITIL practices

Work Requirement

Four days work from office to support APAC/EMEA shift

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on U.S. jobs at StateStreet.com/careers

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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