Job Title: Client Relationship Representative – Print

Are you an ambitious professional with a passion for nurturing client relationships? Do you have a knack for strategic account management and a desire to contribute to growth within a vibrant sales environment? We invite you to consider the role of Client Relationship Representative at our market-leading, global company. Your expertise in client management and sales will play a crucial role in the success of our Print Client Relationship team in Eagan, MN.

                  

About the Role

As a Client Relationship Representative, you will be instrumental in managing and strategically renewing print contracts within your designated territory. Working collaboratively with your sales reps, you will aim to improve account retention, capitalize on business development opportunities, and ensure the delivery of top-notch service experiences. This role is central to the Legal Print organization under Global Print at Thomson Reuters, with your contributions significantly influencing our revenue growth, client retention, and the maintenance of high levels of customer satisfaction.

Key Responsibilities

• Relationship Management: Implement account plans to strengthen client relationships, broaden our print and digital offerings, and secure client loyalty.
• Business Development: Explore growth opportunities within your territory, assist in negotiations, and support contract renewals to meet revenue targets and strategic goals.
• Issue Resolution: Address customer concerns with a proactive and solutions-oriented mindset, ensuring timely and effective outcomes that build trust and satisfaction.
• Customer and Market Insight: Participate in market analysis to guide strategic decisions and contribute to product development. Relay market insights to internal teams to inform future services.
• Reporting: Gather and log all call information, orders, and case activity within our CRM system, correctly and accurately; ensuring proper policy guidelines are met appropriately.

About You

The ideal candidate for the role of Client Relationship Representative – Print Solutions will possess:

• Bachelor’s degree in business administration, Sales, or a related field preferred.
• At least 2 years of experience in client relationship management or account management, with a demonstrated ability to support growth and retention.
• Excellent communication skills, capable of effectively engaging with clients.
• A solid understanding of the print and digital landscape, and a readiness to adapt to market changes and client needs.
• Proficiency in CRM systems (e.g., Salesforce), SAP, and Microsoft Office Suite.
• A dedication to service excellence with a client-first approach.

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What’s in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations. For any eligible US locations, unless otherwise noted, the base compensation range for this role is $48,300 - $89,700. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance. Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.