Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Asset Management
Good to have skills : NA
Minimum 0-2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring timely resolution of incidents and service requests. With your strong problem-solving skills and attention to detail, you will contribute to the overall stability and performance of the applications. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Troubleshoot and resolve technical issues reported by end-users. - Collaborate with cross-functional teams to identify and resolve application-related problems. - Ensure timely resolution of incidents and service requests within defined SLAs. - Contribute to the development and maintenance of support documentation. - Assist in the testing and deployment of application updates and enhancements. - Proactively monitor application performance and identify areas for improvement. - Provide training and support to end-users on application usage and functionality. Professional & Technical Skills: - Must To Have Skills: Proficiency in Asset Management. - Strong understanding of software troubleshooting and problem-solving techniques. - Experience with incident management and ticketing systems. - Knowledge of SQL and database concepts. - Good To Have Skills: Experience with ITIL framework. - Familiarity with Agile methodologies. - Understanding of software development lifecycle. - Knowledge of scripting languages such as Python or PowerShell. Additional Information: - The candidate should have a minimum of 0-2 years of experience in Asset Management. - This position is based at our Gurugram office. - A 15 years full time education is required.

15 years full time education

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Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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