Company:

Capital Automotive Group Inc./ DBA Capital Automall

The Business Development Center (BDC) Internet Sales Specialist  will focus on increasing the sales traffic of the dealership and handling all  inbound internet leads.  They will also engage in making outbound sales calls,  and emails related, but not limited to Lease Retention, Internet Inquiries, Phone ups, Sold, Unsold Showroom Traffic and follow up calling efforts.  The objective of this activity is to obtain appointments for the sales staff. The BDC acts as the essential communications links between the client and the showroom Sales team. The BDC must be friendly, articulate, enthusiastic, and a self-motivated team player.  The BDC must also have outstanding communication skills, a positive attitude and an excellent work ethic.  

PRIMARY RESPONSIBILITIES: 

• Engaging in all training directed by the BDC Manager 

• Following the BDC scripts and guidelines on all inbound and outbound calls  

• Ensuring that all calls presented are answered promptly and professional  

• Acquire a complete knowledge of product information related to the makes and models of the dealership(s)

• Developing proficiency with all features of the BDC CRM Software and associated products 

• Ensuring that all information entered into BDC systems is consistent and accurate  

• Maintaining knowledge of coupons, direct mail pieces, all sales advertising and inventory throughout the company and its OEMs 

• Maintain a current knowledge of schedules of personnel throughout the dealerships and build strong relationships with staff to provide them adequate support - the dealership(s) assigned may vary depending on the needs of the businesses

• Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures  

• Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals as communicated by the BDC Manager 

• Maintain the essential communication link between the client and the dealership(s)

• Ensure that all communications to and from the client and to and from the sales department is passed on effectively and quickly 

• Must possess strong organizational skills, time management skills, and the ability to multitask

• Demonstrating the ability to interact effectively with dealer personnel at all levels

• Maintain strict confidentiality of customer information, as well as dealership processes, and marketing strategies  

• Maintain a professional code of conduct at all times. 

• Miscellaneous duties as assigned

QUALIFICATIONS: 

• 1-2 years of experience and success in customer service, sales, call center, telemarketing or automotive BDC positions

• High school diploma or the equivalent 

• Computer literate and able to demonstrate familiarity with typical office systems 

• Proficient in Microsoft Office including Outlook, Word and Excel 

• Willing to engage in ongoing training 

• Ability to read and comprehend instructions and information

• Previous experience and success in customer service, sales, call center, telemarketing or automotive BDC positions is an asset.

• Ability to work well under pressure 

• Skilled at building positive relationships over the phone or via email 

• Professional personal appearance

• Excellent communication skills

• Must have schedule flexibility to accommodate the dealership's needs, including availability for evenings, weekends, and the ability to work at different dealership locations as required.

At Capital Automotive Group, our vision is to be the most respected auto group in North America. In keeping with our mission, we strive to move customers’ lives forward with the best in automotive solutions, service and people.  Through demonstrating our core values of respect, transparency, care, excellence, and innovation, we stand out from the rest and create a growth-driven organization.

Capital Automotive Group, founded in 1974, has expanded and continues to grow significantly. Our team consists of service technicians, product specialists and support staff from each location.

Capital Automotive Group believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Requests for accommodation due to a disability can be made at any stage of the recruitment process.