Content and Distribution, Customer Success Manager (Hotels)

Posted:
9/11/2024, 6:33:14 AM

Location(s):
New York, New York, United States ⋅ New York, United States

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ Sales & Account Management

Workplace Type:
Hybrid

Are you ready for the best destination of your career?

Spotnana is modernizing the infrastructure for the multi-trillion-dollar travel industry. Our groundbreaking travel platform powers next-generation travel experiences for Fortune 100 companies and the world’s leading airlines, hotel chains, technology providers, and financial services firms.

We are tackling the hardest problems the travel industry has to offer, and we need your help. Join us in our quest to make travel effortless so it’s easier for everyone to build deeper connections, stronger teams, and unforgettable memories.

Culture is always fluid. It evolves as a business grows, along with the people who drive it forward. We seek people who have different perspectives, but shared values. Before you embark on this journey, quickly check in on whether you are aligned with our company values:

Obsessed with Customer Needs: We earn the trust and loyalty of our customers by solving their problems.
Do the Impossible: We solve tough problems through innovation and are inspired by unprecedented challenges.
Build Globally, Serve Locally: We embrace a global mindset and celebrate diversity as we serve customers around the world.
Act Like Owners: We constantly find problems to solve. Decisions are not made in isolation. We work hard, work smart, and work together.
Constantly Change, Learn & Evolve: We flourish by adapting quickly to new challenges and by learning from everyone around us. Building something new is not always glamorous work. Roll up your sleeves, get your hands dirty, and evolve.
Respect Above All: We are humble and treat others with the same respect we desire for ourselves. Our work culture is a safe environment where everyone is open to feedback and new ideas.

What you’ll own

Collaborate with Marriott Commercial and Product Management to set strategic goals and objectives related to Spotnana’s business with Marriott
Work closely with Marriott to understand their business needs, challenges, and long-term vision, and provide strategic guidance and recommendations to align their travel programs with organizational objectives
Manage the existing contracted deliverable to Marriott and grow additional business
Manage the performance and budget objectives of Spotnana with Marriott
Develop regular reporting on volumes and establish a regular meeting and Quarterly Business Review Pattern
Leverage industry knowledge and best practices to develop innovative strategies that drive value
Act as a trusted advisor, offering insights and thought leadership on emerging corporate trends and product developments from Spotnana and the industry
Collaborate with internal teams, including Product, Engineering, Travel Operations, Customer Success, Support, and Implementation, to ensure successful ongoing usage of Marriott and other hotel brands
Provide expert guidance and recommendations to clients on air, hotel, and car vendor negotiations to secure favorable rates and terms
Proactively share insights, industry benchmarks, and thought-provoking ideas with Marriott to help them stay ahead of the curve and make informed decisions regarding their travel programs
Collaborate with internal teams to develop white-papers, case studies, and presentations that showcase thought leadership and provide valuable resources to Marriott and their clients

Experience to bring with you

5+ years in a client-facing role, working with Hotel Procurement or Global Travel Managers at Fortune 100 companies
Strong expertise in managing corporate travel or and related reporting needs
Strong knowledge of corporate, hotel and distribution technologies
Extensive experience in vendor negotiations, with a successful track record of securing favorable rates and terms
Excellent interpersonal and communication skills, with the ability to build strong relationships with clients and internal stakeholders
Exceptional project management and organizational skills, with the ability to handle multiple client engagements simultaneously
Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and provide actionable recommendations
Self-motivated and proactive, with a demonstrated ability to work independently and as part of a team
Willing and able to work in an open office environment in New York City in a hybrid structure. This role is not remote-eligible

Let's talk compensation

Spotnana strives to be a fair, industry-competitive, and equitable compensation. Our approach holistically assesses total compensation, including cash, company equity and comprehensive benefits. Our market-based compensation approach uses data from trusted third-party compensation sources to set salary ranges that are thoughtful and consistent with the role, industry, company size, and internal equity of our team. Each employee is paid within the minimum and maximum of their position’s compensation range based on their skills, experience, qualifications, and other job-related specifications.

The annual cash compensation for this role is: $150k - $200k (Plus benefits and equity)

Benefits offered Include:

Equity in the form of stock options which provides partial ownership in the company so you can share in the success of the company as it grows
Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match
Comprehensive benefit plans covering medical (United Healthcare or Kaiser), dental (Guardian), vision (Guardian), life (Mutual of Omaha), and disability (Mutual of Omaha) eective on your hire date. We cover
100% of your employee premiums and 85% of your eligible dependents
Pre-tax flexible spending account options for health, dependent care and commuter expenses
20 vacation days per year in additional to 10 company holidays, 4 company recharge/wellness days and an end of year company shutdown
Up to 26 weeks of Parental Leave
Monthly cell phone/internet stipend
Additional benefits including access to International Airlines Travel Agent Network IATAN membership, Pet Insurance through Fetch, Financial Wellness through Origin and SoFi, EAP through Mutual of Omaha, The Calm app through Kaiser, pre-tax parking/transit program and more

We are committed to fostering a diverse, inclusive environment and to encourage these values in everyone on our team. We provide an environment of mutual respect where opportunities are available without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. We believe that diversity and inclusion for people from all walks of life is key to our success as a company.

Spotnana

Website: https://www.spotnana.com/

Headquarter Location: New York, New York, United States

Employee Count: 251-500

Year Founded: 2020

IPO Status: Private

Last Funding Type: Series B

Industries: Business Travel ⋅ Cloud Data Services ⋅ Information Technology ⋅ SaaS

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