Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Position Summary
The “Credit Controller Representative II” will play a key role within the “Order to Cash” Department, in supporting the business in the expertly management of credit exposure and collection of trade debt for the NA Region.
To ensure success as a credit controller, you should have a good eye for detail and the ability to reconcile low company accounts. Ultimately, a top-class credit controller can maximize company profits by efficiently managing its debts.
Ensure the correct and timely upload of invoices to different portals established by clients in order to promote their payment and support the collection department to meet corporate objectives.

Key Responsibilities

• Manage a low-complexity customer portfolio, ensuring compliance with payment terms and credit limits using ERP systems, Order Release tools, and Cforia/GetPaid to maintain visibility of invoice status.
• Perform credit risk assessments for new and existing customers, recommending credit limits, risk categories, and payment terms.
• Support the achievement of annual collection targets and assist the Credit Analysis Shared Service team.
• Monitor and resolve unapplied or unidentified payments, credit notes, debit notes, and misapplied cash to keep accounts accurate and balanced.
• Analyze financial statements and recommend credit line increases following internal approval guidelines.
• Oversee and document the Credit Hold process, including releasing orders based on credit analysis.
• Set up credit terms for new customers and review or escalate requests for extended payment terms.
• Negotiate payment plans and collaborate with customers and commercial teams to resolve billing and credit issues.
• Ensure invoices are correctly uploaded to customer portals or sent via email and manage company and customer billing systems.
• Facilitate credit card payments in coordination with internal teams, following approval processes.
• Prepare account statements and financial reports for accounting purposes.
• Manage daily email communications with urgency, strong organization, and a customer-service mindset.
• Identify uncollectable accounts and escalate them to supervisors for third-party collection or legal action after due diligence.
• Contribute to process documentation, job aids, SOP updates, and continuous improvement (PPI) initiatives.
• Provide general support as needed and comply with company ethics, integrity standards, and policies.

Minimum Requirements/Qualifications

• High School Diploma required; Bachelor’s in finance, accounting, economy, mathematics preferable, or years of equivalent / demonstrable experience in the position.
• 1–2 years of relevant experience (Shared Services experience is a plus).
• English level B2.
• Proficiency in MS Office, especially Excel.
• Experience and capability to handle at least one ERP (SAP, Oracle, or similar).
• Nice to Have: Experience with Cforia and/or GetPaid.

Core competencies

• Customer-focused with strong communication skills.
• Results-driven and accountable.
• Continuous improvement mindset (PPI).
• Strong teamwork and collaboration.
• Data-driven decision making.

Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.