Job Summary:

PROJECT MANAGER, EVENT PROGRAMMING TECHNOLOGY

Location: Remote in the US

Division: Marketplace Support

Line Manager: Director, Event Programming Technology

Contract Terms: Full-Time, Permanent, 40 hours per week

The Event Programming Technology team focuses on all product and technology elements of event programming for all Live Nation ticketing platforms, with a focal point of Ticketmaster Host and Microflex platforms. This stellar team develops and evolves innovative solutions to advance all elements of event programming for internal teams, along with B2B products.

THE JOB

Reporting to the Director of Event Programming Technology, the Project Manager leads projects to improve the tools, workflows, and strategies used in Event Programming. This role requires gathering and analyzing requirements, conducting thorough fact-finding, managing stakeholders, planning development tasks, and ensuring successful implementation. The Project Manager ensures that deliverables align with company objectives, stakeholder needs, and technical feasibility. The Project Manager works both independently and collaboratively on key initiatives that align with company goals related to all aspects of Event Programming.

WHAT YOU WILL BE DOING

• Evaluating existing tools and methods for comparable functionality and identify current workflows for improvement.
• Establishing and validating product requirements by engaging with stakeholders and other cross-team collaboration.
• Governing global development roadmaps for B2B and internal products related to timely and efficient Event Programming.
• Monitoring global workflow and accuracy to identify opportunities for innovations and product updates to improve accuracy and efficiency in Event Programming.
• Assessing and documenting new feature requests and bug reports from both internal and B2B users and working with the related development teams to develop and test solutions.
• Providing expert support to operational teams on new and unique challenges and applying that experience to future development of product solutions.
• Maintaining excellent knowledge of the day-to-day challenges for Event Programming teams to inform prioritization of a wide variety of projects.
• Coordinating or executing quality testing of innovative operational updates via test events, products, and procedures to ensure products are functioning properly before release. 

Our job descriptions evolve with our business need and priorities. In addition to the description above, your role may include additional duties/projects as assigned.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)

• At least 2 years of Event Programming or related experience
• Good knowledge of other Ticketmaster/Microflex products and teams including the fan experience and client tools
• Knowledge of database structures in Microflex or other ticketing platforms is a plus
• Excellent communication, presentation and writing skills required
• Proven problem-solving, time management and organizational skills
• Demonstrated ability to think outside the box and generate creative solutions
• Bachelor’s degree or equivalent experience

YOU (BEHAVIOURAL SKILLS)

• Flexibility that allows effective teamwork with people at all levels of the organization
• Proven ability to communicate effectively with both business people and software engineers
• Ability to negotiate for competing resources and to generate consensus among multiple priorities
• Must be able to have topic related discussions with each of the groups you work with, understanding the results of those conversations
• Can work independently while working collaboratively

LIFE AT TICKETMASTER

We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.

Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision. 

We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.

Our work is guided by our values:

Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.

Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.

Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.

Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.

EQUAL EMPLOYMENT OPPORTUNITY

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.  You will be working in an inclusive environment and be encouraged to bring your whole self to work.  We will do all that we can to help you successfully balance your work and homelife.  As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.  It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.

Ticketmaster strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Ticketmaster will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Ticketmaster also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Ticketmaster will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Ticketmaster recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Ticketmaster may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

$48,000.00 USD - $60,000.00 USD

** Pay is based on a number of factors including market location, qualifications, skills, and experience.