Lead with clarity. Strengthen partnerships. Drive operational excellence.

At TD SYNNEX, we’re looking for a Service Delivery Manager who can build trusted relationships, navigate complexity, and ensure our operational performance consistently meets — and exceeds — expectations. In this role, you’ll act as the operational heartbeat between IBM, Broadcom, and our internal integration teams, ensuring communication flows, escalations are managed, and service levels remain flawless.

This is not a sales role. It’s a relationship‑driven, detail‑oriented operational leadership role where your ability to coordinate, prioritise, and keep processes aligned will directly influence one of our most strategic global programs.

If you thrive on structure, collaboration, and being the “spider in the web” who keeps everything running smoothly, this is where your impact will truly matter.

Why You’ll Love Working Here

Great benefits are a given — what truly defines us is how we work together.

• Private healthcare, matched pension, enhanced parental & family leave
• “Moments that matter” paid time off (even for your pet’s birthday)
• Four Business Resource Groups supporting inclusion & belonging
• Clear progression paths and benchmarked salaries
• Sustainability commitment — including a 19.2% YOY reduction in UK energy usage
• A collaborative culture that values every voice and celebrates diverse perspectives

And we live by our values every day:

Own It
Grow and Win
Dare to Go
Do the Right Thing

We’re proud to be a Disability Confident employer. If you need adjustments during the recruitment process, just let us know.

What You’ll Be Doing

Customer & Stakeholder Management

• Manage strategic customer relationships on a day‑to‑day basis.
• Act as the senior escalation point for all service‑related issues.
• Drive clear, proactive communication between customers and TD SYNNEX teams.

Service Level Management

• Oversee and monitor SLAs, ensuring compliance and continuous improvement.
• Gather, analyse, and deliver SLA reports.
• Escalate service issues internally when challenges or resource constraints arise.
• Facilitate operational reviews, including monthly calls and quarterly face‑to‑face meetings.

Operational Process Excellence

• Monitor end‑to‑end operational processes to ensure alignment with service levels.
• Support internal data systems to maintain accuracy and data integrity.
• Ensure operational processes are followed, reviewed regularly, and improved where needed.
• Contribute to optimising workflows between TD SYNNEX, Broadcom, and IBM.

What You’ll Bring

• Strong experience analysing and resolving complex operational issues
• Excellent communication skills across all levels (verbal, written, and face‑to‑face)
• Proactive account management skills with strong influencing ability
• Experience in service delivery management (desirable)
• Ability to work independently with minimal supervision
• Excellent organisational and time‑management skills
• Strong relationship‑building capabilities (internal & external)
• Experience working with CRM systems
• Strong attention to detail; numerate and process‑driven
• Understanding of sales and operations processes
• SAP experience desirable
• Advanced Excel skills; solid Word & Outlook skills
• ITIL Foundation desirable but not essential

Key Skills

At Shyft Global Services, a TD SYNNEX Company, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What’s In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Shyft Global Services, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.